Victoria McLean Milam
Greenbelt,MD
Summary
Dedicated and resourceful Reference Librarian with seven years of extensive experience in providing comprehensive information services to diverse patrons. Adept at conducting in-depth research, locating and evaluating resources, and delivering tailored solutions to meet the informational needs of users. Skilled in utilizing a wide range of library technologies and databases to facilitate efficient access to information.
Committed to fostering a supportive and inclusive environment while continually advancing professional knowledge and expertise in the field of library and information science.
Overview
11
11
years of professional experience
Work History
Reference Librarian
Library System Services, LLC
03.2022 - Current
- Currently providing remote reference services, inter-library loans, and research support for the US Department of Transportation (USDOT) at the National Transportation Library (NTL)
- Reference and research services to DOT employees, transportation communities, and the public. Analyze patrons' requests received by telephone, email, Libchat, and LibAnswers to determine the needed information.
- Searches reference materials, including online databases sources and the Internet, to answer patrons' reference questions. review and evaluate materials, using catalogs, technical reports, statistical reports, and current holdings to select electronic resources from digital repositories.
- Receives over 200 reference tickets and 45 inter-library loan requests monthly
- Develop and implement online research tools and training resources that increase access to information and that support transportation policy, research, operations, and technology transfer activities.
- Coordinated data and research training sessions for over 10 visitors and staff to help educate them on effective research processes.
- Enhanced library patron satisfaction by providing timely and accurate information through expert research and reference services.
Reference Librarian
DS Federal, Inc.
06.2018 - 03.2022
- Provided remote reference services, inter-library loans, and research support for the US Department of Transportation (USDOT) at the National Transportation Library (NTL)
- Provides reference and research services to DOT employees, transportation communities, and the public.
- Analyze patrons' requests received by telephone (38), email, Libchat (25), and LibAnswers tickets (200) to determine the monthly needed information.
- Enhanced library patron satisfaction by providing timely and accurate information through expert research and reference services.
- Classified and coded different types of materials according to library policies and organizational standards.
- Completed electronic research using Dun & Bradstreet, Transtats, ProQuest, National Journal, etc.
- Analyze feedback received from users regarding reference services to identify areas for improvement and track improvements over time.
Library Associate
DC Public Library
06.2013 - 10.2017
- Provided daily reference and customer services to 30 visitors at the reference desk per day
- Charged and discharged 862 library materials, processed 150 daily holds for pick-ups
- Assisted troubleshooting problems related to systems at the reference desk
- Conducted library outreach including seminars, workshops, and training
- Participated in a library outreach program introducing literature through reading of short stories
- Assisted in collection development by selecting, and weeding materials according to patron needs and interests.
Education
Master's Degree - Library and Information Science
Catholic University of America
Washington, DC01.2017
Bachelor's Degree - Communication
Kaplan University Online
Davenport, IA08.2013
Skills
- Reference Research
- Library Instruction
- User Access
- Interlibrary Loan Coordination
- Cataloging
- Collection Development
- Online Resource Navigation
- Information Literacy
- Copyright knowledge
- Analytical and Critical Thinking
- Flexible and Adaptable
Day Phone
202-422-8863
Job Related Training
- Introduction to Technical Services and Cataloging (2018)
- Collection Management: Weeding the Library Collection (2019)
- BTS Office of Airline Information: Aviation Data Training (2019)
- Outreach: Community Engagement (2019)
- American Library Association (ALA) 2018-2019
- Online Reference and the Open Web: Strategies and Sources (2020)
References
- Reference Upon Request
Gardening, Hiking, Listening to music
I love gardening and harvesting veggies. I enjoyed hiking with my husband and listening to different genres of music.
Timeline
Reference Librarian
Library System Services, LLC
03.2022 - Current
Reference Librarian
DS Federal, Inc.
06.2018 - 03.2022
Library Associate
DC Public Library
06.2013 - 10.2017
Master's Degree - Library and Information Science
Catholic University of America
Bachelor's Degree - Communication
Kaplan University Online
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