Martha Hernandez
Modesto,CA
Summary
Dynamic and results-oriented professional with a proven track record at Morher Printing, enhancing customer satisfaction and streamlining operations. Excelled in roles requiring exceptional time management and computer skills. Demonstrated ability to improve efficiency by over 30%, leveraging fluency in bilingual communication and a collaborative team approach.
Overview
15
15
years of professional experience
Work History
Assistant
Morher Printing
Modesto
01.2022 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Assisted manager in all aspects of business operations.
Delivery Driver
Instacart
Modesto
11.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Improved delivery accuracy by diligently checking orders before departure.
Party Planner
Lindas’ Decor
Modesto
09.2018 - 03.2020
- Increased repeat business through strong relationships with clients and vendors.
- Enhanced client satisfaction by executing memorable and well-organized events.
- Maintained comprehensive records of past events, streamlining future planning efforts and improving overall organization.
- Developed customized proposals for each client, addressing their specific needs and preferences.
- Provided exceptional customer service throughout the entire planning process, from initial consultation to post-event followup.
- Collaborated with various vendors to ensure seamless execution of events and timely delivery of services.
- Maximized venue potential by utilizing creative and strategic floor plans for various event sizes.
- Negotiated contracts with venues, caterers, and entertainment providers to secure advantageous terms for clients.
- Delivered high-quality events within tight deadlines through effective time management techniques and prioritization skills.
- Guided clients in making informed decisions regarding budget allocation by presenting them with detailed cost breakdowns.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Cashier
Mi Tierra Supermarket
Modesto
10.2012 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Increased sales of promotional items by informing customers about current offers.
- Set up new sales displays each week with fresh merchandise.
- Addressed customer needs and made product recommendations to increase sales.
Cashier, Produce, Bakery
Mi Pueblo Food Center
Modesto, CA
03.2011 - 11.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Sorting and Packing
Salina’s Farm Labor Contractor Inc
Patterson, CA
09.2009 - 11.2009
- Inspected and maintained equipment for sorting.
- Improved warehouse efficiency by accurately unloading and sorting incoming shipments in a timely manner.
- Enhanced packing efficiency by optimizing workflow and properly organizing materials.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
Education
High School Diploma - General Studies
Thomas Downey High School
Modesto05.2008
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Basic mathematics
- Call reception
- Customer service
- Supply restocking
- Team collaboration
- Customer support
- Fluent bilingualism
- Language translation
Languages
Spanish
Native or Bilingual
Timeline
Assistant
Morher Printing
01.2022 - Current
Delivery Driver
Instacart
11.2021 - Current
Party Planner
Lindas’ Decor
09.2018 - 03.2020
Cashier
Mi Tierra Supermarket
10.2012 - 12.2015
Cashier, Produce, Bakery
Mi Pueblo Food Center
03.2011 - 11.2012
Sorting and Packing
Salina’s Farm Labor Contractor Inc
09.2009 - 11.2009
High School Diploma - General Studies
Thomas Downey High School