Martha Hobson
Chicago,IL
Summary
Experienced Security Supervisor with a strong background in overseeing security operations, managing emergencies, and ensuring the safety of personnel and property. Skilled in team leadership, communication, and enforcing security protocols. Also offers 7 years of caregiving and direct support experience, providing compassionate care and support while maintaining safe environments.
Overview
8
8
years of professional experience
Work History
Security Supervisor
Securitas Security Services
Chicago, IL
12.2023 - Current
- Prepared and submitted reports to keep management informed of security activities and developments.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted regular patrols of facility to detect and deter security threats.
- Supervised team of 9 security personnel during shift.
Detention Officer
Cook County Juvenile Detention Center
Chicago, IL
11.2020 - 11.2023
- Managed inmate custody and security throughout correctional facility, in courthouse and during transportation
- Intervened during fights and disturbances to stop unauthorized behaviors and restore order
- Conducted routine searches of inmates, property and incoming mail to locate and seize contraband
- Supervised and documented inmate movements transporting to and from detention facilities, programs and community services.
Customer Service Officer
Northwestern Memorial Hospital/ Allied Universal
Chicago, IL
05.2019 - 06.2021
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints and issues providing insightful solutions
- Returned customer calls and responded to inquiries and complaints
- Addressed customer concerns and complaints and resolved issues promptly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Direct Support Professional
Misercordia Home
Chicago, IL
08.2018 - 02.2020
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
Education
High School Diploma -
Voise Academy High School
Chicago, ILHarold Washington College
Chicago, ILSkills
- Emergency response Maintain records
- Client communication Conflict resolution
- Data entry Problem resolution
- Behavioral disorders familiarity
- Ability to Lift Clients
- Care Planning
- Bedside Care
Timeline
Security Supervisor
Securitas Security Services
12.2023 - Current
Detention Officer
Cook County Juvenile Detention Center
11.2020 - 11.2023
Customer Service Officer
Northwestern Memorial Hospital/ Allied Universal
05.2019 - 06.2021
Direct Support Professional
Misercordia Home
08.2018 - 02.2020
High School Diploma -
Voise Academy High School
Harold Washington College