Martha Hobson
Chicago,IL
Summary
Knowledgeable Security Supervisor with background in overseeing security operations and ensuring safety of personnel and property. Proven ability to manage emergency situations and implement effective security protocols. Demonstrated leadership and communication skills in training and supervising security teams.
Overview
10
10
years of professional experience
Work History
Security Supervisor
Securitas Security Services
12.2023 - Current
- Prepared and submitted reports to keep management informed of security activities and developments.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted regular patrols of facility to detect and deter security threats.
- Supervised team of 9 security personnel during shift.
Detention Officer
Cook County Juvenile Detention Center
11.2020 - 11.2023
- Managed inmate custody and security throughout correctional facility, in courthouse and during transportation
- Intervened during fights and disturbances to stop unauthorized behaviors and restore order
- Conducted routine searches of inmates, property and incoming mail to locate and seize contraband
- Supervised and documented inmate movements transporting to and from detention facilities, programs and community services.
Customer Service Officer
Northwestern Memorial Hospital/ Allied Universal
05.2019 - 06.2021
- Answered inbound calls to greet and assist customers with various needs and questions
- Resolved customer inquiries, complaints and issues providing insightful solutions
- Returned customer calls and responded to inquiries and complaints
- Addressed customer concerns and complaints and resolved issues promptly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Direct Support Professional
Misercordia Home
08.2018 - 02.2020
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
Barista Shift Lead
Starbucks/ O'Hare Airport
04.2015 - 11.2017
- Educated customers on differences between coffee beans, brewing methods and preparation
- Prepared and served variety of coffees and tea beverages
- Instructed employees on tasks to meet daily store expectations
- Worked closely with team to craft and serve quality beverages
- Balanced cashier drawers for employees at end of shifts to verify accuracy.
Education
High School Diploma -
Voise Academy High School
Chicago, ILHarold Washington College
Chicago, ILSkills
- Emergency response Maintain records
- Client communication Conflict resolution
- Data entry Problem resolution
- Behavioral disorders familiarity
- Ability to Lift Clients
- Care Planning
- Bedside Care
Timeline
Security Supervisor
Securitas Security Services
12.2023 - Current
Detention Officer
Cook County Juvenile Detention Center
11.2020 - 11.2023
Customer Service Officer
Northwestern Memorial Hospital/ Allied Universal
05.2019 - 06.2021
Direct Support Professional
Misercordia Home
08.2018 - 02.2020
Barista Shift Lead
Starbucks/ O'Hare Airport
04.2015 - 11.2017
High School Diploma -
Voise Academy High School
Harold Washington College
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