Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Martha Islas-Arcega

Rosemount,US

Summary

Dynamic Behavior Technician at Empower Learning with a proven track record in patient care and effective communication. Skilled in documentation and multidisciplinary collaboration, I excel at enhancing social interactions and implementing ABA principles. Committed to fostering patient progress while maintaining professionalism in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Behavior Technician

Empower Learning
Eagan, MN
10.2024 - Current
  • Maintained accurate and detailed records of patient care, condition, progress, and concerns.
  • Participated in continuing education and in-service training to advance skills.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
  • Educated families about ABA principles so they can effectively implement them at home.
  • Assisted patients improve social relationships and engagement.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
  • Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.

Pharmacy Technician

Bloomington Drug
Bloomington, MN
05.2022 - Current
  • Assisting the pharmacist in the preparation and distribution of medications, maintaining the drug inventory, and maintaining patient and pharmacy records in a manner consistent with all federal, state, and local laws and regulations, as well as pharmacy policies and procedures.
  • Screen prescription orders for accuracy and completeness; prepare prescriptions—retrieve, count, pour, weigh, measure, and sometimes mix the medications.
  • Combining, mixing, or altering ingredients to create a medication for individual patients.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Prepared prescription transfers to other pharmacies.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.

Teacher's Assistant

Our Savior's Lutheran School
Rosemount, MN
10.2023 - 10.2024
  • Prepared the classroom for daily lessons, and cleaned and organized it between classes.
  • Assisted teachers in developing effective lesson plans and instructional materials to meet the needs of all students.
  • I took attendance, and I kept track of evaluations and paperwork.
  • Provided individualized instruction to small groups of students within a classroom setting, reinforcing the concepts taught by the teacher.
  • Supported classroom teacher in managing a diverse classroom of students.

Pharmacy Technician

Walgreens
Eagan, MN
01.2021 - 05.2022
  • Provided excellent customer service to patients, physicians, nurses, and other healthcare professionals in a professional manner.
  • Managed the daily operations of the pharmacy, including receiving orders from wholesalers, stocking shelves, and preparing medication for delivery or pickup.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Prepared prescription transfers to other pharmacies.

Education

Associate of Science - Healthcare

Rasmussen College
Lake Elmo, MN
02-2026

Skills

  • Mobility assistance
  • Personal care
  • Documentation
  • Multidisciplinary collaboration
  • Case review
  • Customer service
  • Sales expertise
  • Effective communication
  • Conflict resolution
  • Cash transactions
  • POS system proficiency
  • Filling prescriptions
  • Processing insurance claims
  • Customer relations
  • Compounding
  • Licensed immunizer
  • Insurance Billing
  • Clinical documentation
  • Medical terminology
  • Data entry
  • Patient care
  • Active listening
  • Supply restocking
  • Insurance verification
  • Prescription Filling
  • Drug Inventory Management
  • Order Verification

References

  • Jeff Schaffer, Bloomington Drug, General Manager, 952-884-7528, Jeff@Blooimgtondrug.com
  • Julia Rosen, Destiny Home Care Services, General Manager, (651)621-9722, juliamrosen18@gmail.com
  • Ammy Inamagua, Walgreens, Supervisor, (952)607-9778, amyamauga276@yahoo.com

Languages

Spanish, Bilingual

Timeline

Behavior Technician

Empower Learning
10.2024 - Current

Teacher's Assistant

Our Savior's Lutheran School
10.2023 - 10.2024

Pharmacy Technician

Bloomington Drug
05.2022 - Current

Pharmacy Technician

Walgreens
01.2021 - 05.2022

Associate of Science - Healthcare

Rasmussen College

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Martha Islas-Arcega