Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Hi, I’m
Martha Limonta
Clearwater,FL
Summary
Overview
8
years of professional experience
1
Certification
Work History
Speedy Sale Co
Customer Service Manager (Remote)
07.2019 - Current
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
Visionworks
Bilingual Customer Care Specialist
07.2017 - 07.2019
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
Best Buy
Bilingual Customer Service Associate
09.2016 - 04.2017
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
TJ Maxx
Customer Sales Representative
06.2015 - 05.2016
Job overview
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
- Contacted potential customers to capitalize on sales opportunities.
Education
West Ottawa High SchoolHolland, MI
High School Diploma
2016
University Overview
Skills
- MS Office Expertise
- Staff Management
- Conflict Resolution Techniques
- Sales Expertise
- Staff Training
- Customer Service
- Positive and Constructive Feedback
- Coaching and Training
Additional Information
Additional Information
- Authorized to work in the US for any employer
Certification
- Licensed Real Estate Agent
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager (Remote)
Speedy Sale Co
07.2019 - Current
Bilingual Customer Care Specialist
Visionworks
07.2017 - 07.2019
Bilingual Customer Service Associate
Best Buy
09.2016 - 04.2017
Customer Sales Representative
TJ Maxx
06.2015 - 05.2016
West Ottawa High School
High School Diploma
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