Fatima Saliu
Oklahoma City,OK
Summary
Dynamic Customer Service Manager with extensive experience in complaint resolution and team performance monitoring. Skilled in facilitating staff communication and maintaining detailed records to enhance member satisfaction and support efficient operations.
Overview
15
15
years of professional experience
Work History
Customer Service Manager (remote)
Ring lifestyle Boxing Club
Cape Town, South Africa
07.2019 - Current
- Resolved customer complaints to enhance member satisfaction.
- Monitored team performance to ensure effective service delivery.
- Facilitated communication between staff and management for smooth operations using various platforms such as Zoom, WhatsApp.
- Maintained records of customer interactions for quality assurance purposes.
Staffing Coordinator
Fountains at canterbury
Oklahoma City, Oklahoma
01.2020 - 04.2024
- Coordinated recruitment efforts to identify and attract qualified candidates.
- Conducted regular meetings with team members to address staffing challenges.
- Participated in career events to find suitable people for the available jobs.
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
Certified Medication Assistant / Scheduler
Fountains At Canterbury
Oklahoma City, Oklahoma
11.2018 - 12.2019
- Administer medications to residents following the guidelines, and I monitor residents' health and report changes.
- Educate residents on medication management and safety
- Attended continuing education classes related to medication administration topics.
- Assisted nursing staff with daily activities such as changing bed linens and monitoring fluid intake and output levels.
- Demonstrated excellent customer service skills when interacting with patients and their families.
General Manager
Get Tailored
Hout Bay, Cape Town, South Africa.
01.2014 - 05.2018
- Collaborated with team members to develop tailored solutions for client needs, and scheduled follow-up with customers.
- Managed inventory levels and procurement processes to optimize resource allocation.
- Led staff training programs to enhance employee skills and performance standards.
- Oversaw budgeting processes to ensure financial discipline across all departments.
Cashier
Olabisi Lawal Shopping Center
Lagos , Lagos, Nigeria.
03.2011 - 12.2013
- Processed customer transactions accurately, using point-of-sale systems.
- Restocked merchandise and organized displays to maintain store appearance.
- Handled customer inquiries and resolved issues promptly and courteously.
Education
Dataleum
Lagos State, Nigeria.01-2020
Certified Medication Assistant/CNA
Shadow Nursing
Oklahoma City, OK04-2016
High School Diploma -
HOMAT Comprehensive College
Ikorodu Lagos, Nigeria.08-2010
Skills
- CRM software proficiency
- Conflict resolution
- Remote team leadership
- Inventory management
- Healthcare ethics
- Alzheimer's and dementia care
- Medical office administration
- Budget Oversight
Timeline
Staffing Coordinator
Fountains at canterbury
01.2020 - 04.2024
Customer Service Manager (remote)
Ring lifestyle Boxing Club
07.2019 - Current
Certified Medication Assistant / Scheduler
Fountains At Canterbury
11.2018 - 12.2019
General Manager
Get Tailored
01.2014 - 05.2018
Cashier
Olabisi Lawal Shopping Center
03.2011 - 12.2013
Dataleum
Certified Medication Assistant/CNA
Shadow Nursing
High School Diploma -
HOMAT Comprehensive College