Open To Work
Hi, I’m
Jasmin Anderson
Miami,FL
Work Preference
Summary
Dynamic customer service representative with expertise in CRM software and building rapport. Recognized for consistently exceeding performance metrics and enhancing customer loyalty through empathetic communication and efficient issue resolution.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
years of professional experience
Work History
Alivi TransportationMiami, FL
Remote Customer Service Representative
03.2025 - Current
Job overview
- Processed transportation requests and coordinated schedules to ensure timely service delivery.
- Utilized customer relationship management software to track interactions and maintain accurate records.
- Collaborated with team members to enhance service workflows and improve customer satisfaction ratings.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided support for transportation scheduling and logistics management.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
Nations BenefitsPlantation, FL
Customer Service Representative
01.2023 - 02.2025
Job overview
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining a positive customer experience.
- Collaborated with team members to ensure accurate information distribution and service consistency.
- Trained new employees on systems, processes, and customer engagement strategies.
- Utilized CRM software to track customer interactions and enhance service delivery.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Miami Cancer InstituteMiami, FL
Security Officer
05.2020 - 09.2023
Job overview
- Monitored access points to ensure security compliance and protect patient confidentiality.
- Conducted regular patrols of facility grounds to deter potential security threats.
- Responded promptly to alarms and incidents, coordinating with local law enforcement as needed.
- Assisted in training new security personnel on protocols and emergency procedures.
- Maintained detailed logs of daily activities, incidents, and equipment inspections for accountability.
- Collaborated with healthcare staff to address security concerns impacting patient care environments.
- Implemented conflict resolution strategies to de-escalate situations involving patients or visitors effectively.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Admiral Security ServicesMiami, FL
Security Officer
04.2016 - 02.2020
Job overview
- Evaluated existing security measures, proposing enhancements to improve safety standards.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Developed strategic emergency response plans in coordination with management to enhance safety measures.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
Education
Florida Technical CollegeOrlando, FL
No Degree from Medical Billing And Coding
09-2025
University Overview
Miami Northwestern Sr HighMiami, FL
High School Diploma
05-2007
University Overview
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Scheduling
- Documentation
- Customer relationship management (CRM)
- Building rapport
- CRM software
- CRM software proficiency
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Remote Customer Service Representative
Alivi Transportation
03.2025 - Current
Customer Service Representative
Nations Benefits
01.2023 - 02.2025
Security Officer
Miami Cancer Institute
05.2020 - 09.2023
Security Officer
Admiral Security Services
04.2016 - 02.2020
Florida Technical College
No Degree from Medical Billing And Coding
Miami Northwestern Sr High
High School Diploma