Martha Lopez Lechuga
Tucson,AZ
Summary
Dynamic bilingual loan processor with extensive experience at Vantage West Credit Union, excelling in data entry and regulatory compliance. Proven track record of enhancing customer satisfaction through effective communication and streamlined documentation processes. Adept at collaborating with teams to ensure timely loan completions while maintaining high-quality standards.
Hardworking and reliable with strong ability in customer service and team player. Offering guidance, support and dependability. Highly organized, proactive and punctual with team-oriented mentality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Auto Loan Processor
Econolend LLC
01.2023 - 04.2025
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Utilized Launcher and Excell work sheet
- Completed phone interviews with customers
- Set up appointment for GPS install
Loan Processor III/Project Assistant - Remote
Loandepot
09.2020 - 12.2022
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Customer Service
- Bilingual Translator
- Utilized Mortgage Click, Empower, Factual data, Themed from various sources
- Utilized Mortgage Click, Empower, Corelogic, Microsoft teams, Excell spread sheet and microsoft outlook.
- Review Title Commitments verifying ownership to the property, which may include any liens
- Work closely with team members to deliver requirements, develop solutions and meet deadlines
First Mortgage Bilingual Loan Processor
Vantage West Credit Union
04.2012 - 08.2020
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Verification of income, deposits, assets, retirement benefits and Social Security.
- Utilized Mortgage Click, Simitar, Factual data, Questsoft to complete data gathered form various sources.
- Balancing of Closing disclosures and settlement statements
- Review Title commitments, verifying ownership to the property, which may include any liens.
- Customer Service
Bilingual Sr. Escrow Officer
Stewart Title and Trust of Tucson
12.2007 - 04.2012
- Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Communication with Real Estate Agents, Lenders, Buyers, Sellers and Investors.
- Meet all requirements requested by Lenders to include calculating fees, balancing any closing statements, which need to be meet within 3 days of guidelines.
Education
High School Diploma -
Tucson High School
Tucson, AZ05-1987
Skills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Bilingual Translator
- Customer Service
- File management
- Loan servicing
- Document management
- Dedicated work ethic
- Customer service
- Loan closing
- Interviews
- Created reports
- Mortgage banking and analysis
- Microsoft office
- Cash handling
- Oral and written comprehension
- Decision-making
- Complaint handling
Languages
English
Full Professional
Spanish
Full Professional
Certification
Associated in Business, Business Administration
Pima Community College - Tucson, AZ May, 1989
Timeline
Auto Loan Processor
Econolend LLC
01.2023 - 04.2025
Loan Processor III/Project Assistant - Remote
Loandepot
09.2020 - 12.2022
First Mortgage Bilingual Loan Processor
Vantage West Credit Union
04.2012 - 08.2020
Bilingual Sr. Escrow Officer
Stewart Title and Trust of Tucson
12.2007 - 04.2012
High School Diploma -
Tucson High School
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