Martha Magana

Managed employee exit interviews and paperwork.

• Recruited and screened qualified potential employees.
• Answered and directed Number outbound and inbound phone calls per day.
• E-verify every new employee
• Fill out I-9
• Filing all new and termination paper work
• Making sure all I-9 and E-verify is fill out correctly
• Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.

• Supervised residents preparing meals and handling chores and provided constructive feedback
• Prepared quotes for new products and services and composed budgets
• Assisted residents with daily hygiene and living tasks
• Answer phone calls and direct them to case workers
• Keeping up with all inventory
• Also going to take clients to grocery weekly
• Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
• Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
• Planned special events such as parties or family gatherings with attention to detail and organization.

• Add parts To truck
• Make sure No scratches
• Use à tool gun
• Walk fast To put parts on trucks
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Cross-trained and coordinated scheduling with team members to ensure seamless service.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

• Worked directly with clients doing their Taxes.
• Filling all tax returns in order
• Answering phone calls
• Passing out checks to about customers that file with Jackson Hewitt and making sure they had id.
• Helping translate when they need it
  
• Demonstrated integrity and honesty while interacting with guests, team members and managers.
• Pleasantly and courteously interacted with customers.

• Answering calls
• Achieved paperwork
• Hiring
• Translating for people that needed help and sometimes translating paper work
• Passing out checks to employees and supervisors
• Filling all the employees paper work
• Prepared monthly, weekly and daily logs using Microsoft Office Suite
• Delivered friendly assistance with new hires throughout interviewing and hiring process

• Waitress​

• Cashier
• Greet the clients
• Take food orders
• Clean

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Verified customer identification and documentation for compliant transactions.

• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
• Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
• Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
• Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
• Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
• Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Presented purchase offers to sellers for consideration.

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered prompt service to prioritize customer needs.

• Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
• Continually expanded knowledge of industry trends and regulatory changes to provide accurate information to clients.
• Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
• Assisted clients in navigating the claims process, guiding them through each step and addressing their concerns along the way.
• Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
• Contributed to team success by sharing best practices and collaborating on strategies to achieve shared goals.
• Increased new business acquisition by actively prospecting for potential clients through phone calls, emails, and networking events.
• Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
• Generated quotes and proposals for clients to match individual needs.
• Provided comprehensive product knowledge and guidance to help clients on product selection.
• Met with prospective clients to discuss insurance needs and provide solutions.
• Followed up promptly with interested clients to close sales.
• Educated clients on insurance policies and procedures.
• Calculated premiums and established payment methods for sales.
• Finalized sales and collected necessary deposits.
• Collected premiums on or before effective date of coverage.
• Identified and solicited sales prospects in agency databases.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.