Martha Marquez
Santa Fe
Summary
Dedicated service crew member with proven expertise in delivering exceptional customer service. Strong knowledge in food safety and hygiene, committed to maintaining cleanliness and enhancing guest experiences.
Overview
9
9
years of professional experience
Work History
Service Crew Member
Plaza Cafe
Santa Fe, NM
09.2018 - 11.2019
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register accurately, handling transactions and balancing cash drawers at end of shifts.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to customers.
Team Member
Wendys Fast Food
Santa Fe, NM
11.2015 - 07.2018
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently to prepare food items according to established recipes and standards.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Collaborated with team members to streamline workflows during peak hours, enhancing operational efficiency.
Banquet and Fine Dining Server
La Fonda
Santa Fe, NM
04.2013 - 09.2017
- Delivered exceptional service to guests, ensuring a memorable dining experience in high-pressure environments.
- Collaborated with kitchen staff to synchronize meal timing and presentation for fine dining events.
- Trained new servers on menu knowledge, customer service standards, and operational procedures.
- Managed multiple tables efficiently while maintaining attention to detail and guest satisfaction.
Banquet Server
La Posada De Santa Fe Resort and Spa
Santa Fe, NM
03.2011 - 02.2016
- Delivered exceptional customer service during high-volume banquet events.
- Set up and arranged dining areas to ensure optimal guest experience.
- Collaborated with kitchen staff to coordinate timely food service delivery.
- Maintained cleanliness and organization of banquet spaces before, during, and after events.
Education
High School Diploma -
Mexico
Mexico English Studies -
Santa Fe Community College
Santa Fe, NMSkills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- Team collaboration
- Food safety knowledge
- Cleanliness and hygiene
- Food safety
Timeline
Service Crew Member
Plaza Cafe
09.2018 - 11.2019
Team Member
Wendys Fast Food
11.2015 - 07.2018
Banquet and Fine Dining Server
La Fonda
04.2013 - 09.2017
Banquet Server
La Posada De Santa Fe Resort and Spa
03.2011 - 02.2016
High School Diploma -
Mexico
English Studies -
Santa Fe Community College