Martha McCann
San Antonio,TX
Summary
Detail-oriented Claims Specialist with expertise in claims analysis, documentation verification, and customer service excellence. Proven ability to resolve issues and manage data effectively, ensuring compliance and smooth carrier onboarding.
Overview
17
17
years of professional experience
Work History
Claims Specialist II/Carrier Onboarding
H-E-B Grocery
San Antonio, Texas
11.2008 - Current
- Gathered documentation for carrier and accounting processing to ensure timely claims management
- Analyzed documentation to verify claim validity and compliance with company policies.
- Requested and maintained files for carrier agreements and required onboarding documents to facilitate compliance
- Updated the TMS system by inputting new carriers and user information to enhance operational efficiency.
- Provided customer service to carriers addressing system issues, resetting passwords, and resolving invoicing inquiries
- Prepare check transmittal when receiving proceeds from claims/send to accounting
- Reconcilement of Deferred claim account for department each accounting period
Education
High School Diploma -
HANOVER HIGH SCHOOL
Hanover, PA06-1979
Skills
- Claims analysis and processing
- Documentation verification and review
- Carrier onboarding and training
- Invoice processing
- Data management and entry
- Account reconciliation
- Investigation support and assistance
- Accident investigations
- database management
- Microsoft Office proficiency
- Problem solving and resolution
- Attention to detail
- Multitasking capabilities
- Team collaboration and teamwork
- Effective communication skills
- Customer service excellence
- Conflict resolution strategies
- Reliability and dependability
- database management
Timeline
Claims Specialist II/Carrier Onboarding
H-E-B Grocery
11.2008 - Current
High School Diploma -
HANOVER HIGH SCHOOL