Martha Mendoza
El Paso,Texas
Summary
Dedicated and compassionate social work professional with a solid foundation in Customer Service and Administrative Assistance. Possessing an Associate in Social Work degree, bringing over 15 years of experience in providing empathetic are and support to diverse populations. Proficient at maintaining detailed records, collaborating with interdisciplinary teams and advocation for the well being of clients. Skilled in active listening, problem solving and effective communication.
Overview
12
12
years of professional experience
Work History
Care Giver
Always Best CARE
El Paso, Texas
08.2023 - 12.2023
- Provided personalized home-care to client and fostered independence and health
- Accompany clients to doctors offices or on other trips outside the home, providing transportation, assistance and companionship
- Provided patients and families with emotional support and instruction in areas such as preparing healthy meals, and or adapting to disability or illness
- Supervised frequent activities such as medication and personal hygiene to ensure safety.
Customer Service Representative/Stocker
Walmart
El Paso, Texas
10.2021 - 02.2022
- Provided customer with excellent customer service
- Answer customer’s questions about merchandise and advice customer on merchandise selection
- Receive, store and issue merchandise and other items from stockroom to fill shelves, racks tables
- Mark prices on merchandise and set up sales displays.
Notetaker
El Paso Community College
El Paso, Texas
10.2021 - 02.2022
- Capture detailed, legible and accurate handwritten notes during class presentations for student
- Respect and maintain the confidentiality of sensitive information discussed during meetings
- Review and edit notes for accuracy and completeness before distribution
- Created digital copies of all notes taken during class sessions for easy reference and sharing purposes.
- Collected detailed and comprehensible notes for individual students unable to attend class or document lectures.
Customer Service Representative
Apogee Retail
El Paso, Texas
12.2014 - 12.2018
- Exceeded and surpassed goals by staying consistent as a top performer
- Mentored new agents on call floor where best practices and site culture were taught
- Outbound and Inbound calling for nonprofit organization in both English and Spanish
- Participated in the Safety Committee
- Confer with customers by telephone to provide information about donations, products or services, cancel accounts, and obtain details of complaints.
Home Health Care Provider
Cuidado Casero Health and Hospice
El Paso, Texas
01.2012 - 01.2013
- Dressed, groomed and fed patient with limited physical abilities to efficiently handle basic needs
- Assisted patients with transitions between beds, wheel chair and automobiles, providing consistent and safe support
- Provided mental and emotional support to keep clients happy and healthy
- Planned optimal meals based on established nutritional plans.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Education
Associate of Applied Science -
El Paso Community College
El Paso, TX05.2021
High School Diploma -
Skills
- Microsoft Office Proficiency
- Excellent customer service
- Excellent communication skills both verbal and written
- Self -Motivation
- Ability to work under pressure
- Call Documentation Skills
- Bilingual in English and Spanish
- Time management
- Conflict resolution
- Interpersonal skills
- Care Plan Assessment
- Patient Care
- Respectful and Compassionate
Timeline
Care Giver
Always Best CARE
08.2023 - 12.2023
Customer Service Representative/Stocker
Walmart
10.2021 - 02.2022
Notetaker
El Paso Community College
10.2021 - 02.2022
Customer Service Representative
Apogee Retail
12.2014 - 12.2018
Home Health Care Provider
Cuidado Casero Health and Hospice
01.2012 - 01.2013
Associate of Applied Science -
El Paso Community College