Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martha Mendoza Jimenez

Sacramento,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience

Work History

Office Assistant II

Sacramento County
04.2024 - Current
  • Calculate solutions to match problems involving addition, subtraction, division and multiplication
  • Understand and follow basic oral and written instructions
  • Operate computer terminals, typewriter, printer, copier, microfiche, and FAX
  • Prioritize work to meet deadlines
  • Read English at a level necessary to understand procedures manuals, policies and guidelines
  • Write English at a level necessary to prepare correspondence according to specified format and record incoming information
  • Speak English at a level necessary to communicate information clearly
  • Operate communication devices, telephone and may include radios
  • Deal tactfully with people
  • Ability to accurately proofread details, noting and detecting errors

Instructional Assistant II

Washington Unified School District
08.2023 - 04.2024
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
  • Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
  • Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
  • Provided performance feedback to help students understand strengths and areas for improvement.
  • Trained new employees

Instructional Assistant II

Natomas Unified School District
10.2021 - 08.2023
  • Clear writing: grammar, punctuation, spelling, vocabulary
  • Arithmetic to make calculations including addition, subtraction, multiplication, division and correct change
  • Trained new employees
  • Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
  • Implemented behavior management techniques to maintain a positive and focused learning environment.
  • Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
  • Accurately proofread details, noting and detecting errors

Call Center Representative II

Safe Credit Union
09.2020 - 10.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Arithmetic to make calculations including addition, subtraction, multiplication, division and correct change
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Gave information by telephone or in person, regarding department services in an language other than English, to persons who understanding of English is limited.
  • Work independently and carry out assignments with minimal supervision

Education

Associate of Arts - Psychology

Cosumnes River College
Sacramento, CA
12.2024

High School Diploma -

Laguna Creek High School
Elk Grove, CA
05.2012

Skills

  • Clear writing: grammar, punctuation, spelling, vocabulary
  • File Organization
  • Multi-line phone proficiency
  • Customer Service
  • Various departmental policies, procedures and functions
  • Word processing and applicable terminology
  • Calculate solutions to math problems involving addition, subtraction, division and multiplication
  • Explain or clarify policies and procedures
  • Train and cross-train employees
  • Work independently and carry out assignments with minimal supervision
  • Establish and maintain effective working relationships with others

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Office Assistant II

Sacramento County
04.2024 - Current

Instructional Assistant II

Washington Unified School District
08.2023 - 04.2024

Instructional Assistant II

Natomas Unified School District
10.2021 - 08.2023

Call Center Representative II

Safe Credit Union
09.2020 - 10.2021

Associate of Arts - Psychology

Cosumnes River College

High School Diploma -

Laguna Creek High School

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Martha Mendoza Jimenez