Martha Messer
Otto,USA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Knowledgeable [Desired Position] with solid background in managing visitor services, ensuring smooth operations, and enhancing guest experiences. Proven track record of implementing efficient procedures and resolving issues promptly, contributing to positive visitor environment. Demonstrated strong leadership and communication skills in overseeing staff and coordinating with various departments.
Overview
51
51
years of professional experience
1
1
Certification
Work History
Manager of Visitor Services
Smoky Mountain Visitor Center
04.2012 - 08.2024
- Assigned work schedules, following work requirements.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies
- Purchased items for the gift shop, received, priced and released to sales floor.
- Attended gift show to purchase items for gift shop.
- Conducted regular meetings to review progress against goals and objectives.
- Implemented strategies for improving customer experience.
- Ensured compliance with safety guidelines by regularly inspecting work area.
- Managed training programs for new employees, including orientation and onboarding activities.
- Entered payroll into Quickbooks
Housekeeping Supervisor/Inspector
Macon Valley Nursing Home
08.2013 - 04.2014
- Assigned work schedules, following work requirements.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies
- Ensured compliance with safety guidelines by regularly inspecting work area
Food and Beverage Supervisor
Embassy Suites by Hilton
04.2000 - 08.2002
- Meetings with Managers and other personnel to stay informed of changes.
- Assigned work schedules
- Arranged training
- Complied with Health and Safety inspections
- Managed cash drawers
- Ordered supplies in all area of food and beverage.
Housekeeping Manager
Molly Maid of Greater Charleston Area
06.2007 - 12.2001
- Assigned work schedules, following work requirements.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies
- Trained workers in proper operation procedures and functions.
- Inspected home cleans to ensure customer satisfaction.
- Coordinated through contracted property management company all cleans for vacation homes.
Production Supervisor
Motorola Solutions
08.1973 - 03.1999
- Ensured that production employees meant performance expectations
- Performance reviews
- Meant deadlines
Education
High School Diploma -
Mt. Pleasant Community High School
Mount Pleasant, IA12.1973
Skills
- Employee Orientation
- Bookkeeping
- Recruiting
- Office Management
- Cleaning Experience
- Management
- Accounts Payable
- Team Management
- Administrative Experience
- Microsoft Outlook
- Housekeeping Management
- Interviewing
- Payroll
- Accounts Receivable
- Auto Service Management
- Property Management
- Program Management
- Strategic Planning
- Financial Report Writing
- QuickBooks
- Exceptional communication
- Visitor engagement
- Team management
- Emergency preparedness
Certification
- TABC Certification
- Bartender License
- OLCC Service Permit
- MAST Permit
Timeline
Housekeeping Supervisor/Inspector
Macon Valley Nursing Home
08.2013 - 04.2014
Manager of Visitor Services
Smoky Mountain Visitor Center
04.2012 - 08.2024
Housekeeping Manager
Molly Maid of Greater Charleston Area
06.2007 - 12.2001
Food and Beverage Supervisor
Embassy Suites by Hilton
04.2000 - 08.2002
Production Supervisor
Motorola Solutions
08.1973 - 03.1999
High School Diploma -
Mt. Pleasant Community High School
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