Martha Moreno Sanchez
Austin,TX
Summary
Results-driven Customer Service Logistics Analyst at The Campbell's Company with expertise in Power BI and KPI monitoring. Proven track record in enhancing operational visibility and decision-making through automated reporting solutions. Strong analytical skills complemented by effective cross-functional collaboration, leading to improved service levels and inventory management.
Overview
8
8
years of professional experience
Work History
Customer Service Logistics Analyst
The Campbell's Company
Austin, TX
06.2025 - Current
- Develop and maintain Power BI dashboards supporting transportation, warehouse, and supply chain stakeholders, replacing manual reporting processes and improving visibility into operational performance.
- Own enterprise warehouse capacity reporting for Snacks and Meals business units, providing leadership teams with insights into warehouse utilization, capacity constraints, and network trends.
- Manage carrier performance scorecard reporting using Uber Freight data to monitor key transportation KPIs including on-time delivery performance, misses, and service reliability.
- Develop and maintain project financial tracking dashboards, monitoring projected costs, actual spend, risk adjustments, and project status to support supply chain initiative governance.
- Partner with cross-functional stakeholders to translate business requirements into reporting solutions that support data-driven operational and strategic decision-making.
- Utilize Power BI, DAX, and Power Query to automate reporting processes and improve accessibility of supply chain performance metrics.
Order Management Analyst
The Campbell's Company
Austin, TX
04.2024 - 06.2025
- Sovos Brands merged with The Campbell's Company in March 2024; continued duties as listed below.
Order Management Analyst
Sovos Brands
Austin, TX
09.2020 - 03.2024
- Managed the end-to-end order lifecycle for key customers, ensuring timely fulfillment while balancing inventory availability and service level requirements.
- Analyzed inventory positions, open orders, and demand trends to support product allocation decisions and improve case fill performance across distribution centers.
- Developed automated reporting and visibility tools to monitor inventory shortages, sales order trends, and on-hand inventory levels, reducing manual processes and improving decision-making.
- Evaluated operational KPIs including case fill rate, on-time delivery, and gross sales-to-deductions ratio, identifying trends and opportunities for performance improvement.
- Created and maintained customer scorecards to track service performance and support continuous improvement initiatives.
- Participated in weekly cross-functional reviews with Supply Planning, Demand Planning, Sales, Customer Operations, and Supply teams to evaluate supply-demand risks, inventory constraints, and mitigation strategies.
- Partnered with Logistics and Warehouse leadership to monitor inventory levels and open orders, optimizing product allocation and supporting service-level objectives.
Student Associate
The University of Texas at Austin
Austin, TX
10.2019 - 08.2020
- Strengthened partner relationships by collaborating with exchange partners to identify procedural concerns and areas of improvement.
- Monitored and drafted communications to students to clarify instructions and resolve conflicts impacting performance.
- Optimized student educational strategies by providing clear guidance on course choices, progression, and career paths.
- Devised strategies to enhance student interaction, academic achievement, and overall exchange experience.
Intern
The University of Texas at Austin
Austin, TX
09.2018 - 10.2019
- Collected, organized, and analyzed data using Sunapsis (case management software) to enhance process monitoring.
- Organized events to promote student interaction and engagement, bolstering community involvement.
Education
BBA - Supply Chain Management
The University of Texas At Austin
Austin, TX05-2020
Skills
- Order management
- Inventory management
- KPI monitoring
- Business Central expertise
- Power BI
- Microsoft Office Suite proficiency
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Logistics Analyst
The Campbell's Company
06.2025 - Current
Order Management Analyst
The Campbell's Company
04.2024 - 06.2025
Order Management Analyst
Sovos Brands
09.2020 - 03.2024
Student Associate
The University of Texas at Austin
10.2019 - 08.2020
Intern
The University of Texas at Austin
09.2018 - 10.2019
BBA - Supply Chain Management
The University of Texas At Austin