Martha M. Young
Nash,USA
Summary
Dynamic leader with a proven track record at Red River Federal Credit Union, excelling in organization and customer service. Expert in Fannie Mae and interpersonal communication, I've successfully navigated complex real estate transactions and enhanced team efficiency. Achievements include streamlining closing processes and mentoring new staff, showcasing flexibility and leadership without compromising compliance or service quality.
Overview
36
36
years of professional experience
Work History
Closing Coordinator
Red River Federal Credit Union
Texarkana, TX
07.2020 - Current
- Reviewing and preparing all necessary closing documents, such as purchase agreements, loan documents, title reports, and disclosures, for accuracy and completeness.
- Maintaining consistent communication with lenders, title companies, escrow officers, real estate agents, buyers, and sellers to keep all parties updated on the closing process and address any concerns.
- Identifying and resolving any potential closing issues that may arise, including title discrepancies, loan conditions, or missing documentation.
- Proven ability to meet tight deadlines and prioritize tasks effectively.
- Completing necessary post-closing tasks, such as file documentation, sending final closing documents, and updating internal systems.
- Adhering to all state and federal regulations related to real estate transactions, including proper disclosure requirements, and compliance checks.
Real Estate Tax/Bookings Coordinator
Red River Federal Credit Union
Texarkana, TX
10.2019 - 06.2020
- Processed payments for homeowners' taxes on all real estate loans in escrow.
- Answered calls regarding escrows, and performed escrow analysis for members.
- Booked all approved mortgage loans into the computer system.
- Balanced check for mortgage fees.
- Completed mortgage payments, and set up account payments.
- Reviewed the executed closing packet for accuracy and completeness.
Real Estate Insurance/Escrow Analyst
Red River Federal Credit Union
Texarkana, TX
08.2019 - 10.2019
- Completed the payment of homeowners' insurance on all escrowed mortgage loans.
- I force-placed insurance on accounts for members without coverage.
- Processed insurance refunds of canceled policies.
- Mailed out Release of Liens to members for accounts paid in full.
Teller
Red River Federal Credit Union
Texarkana, TX
04.2019 - 08.2019
- Provide exceptional customer service by greeting customers, handling a variety of transactions, including deposits, withdrawals, check cashing, loan payments, and opening and closing accounts in a timely manner.
- Count cash at the beginning and end of your shift, reconcile cash drawers, and account for excess or damaged currency.
- Answer the telephone and assist customers and employees in a professional, prompt, and courteous manner.
- Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsements and negotiability, place holds on checks as needed, and enter transactions into bank records.
Case Manager
Texas Health and Human Services
Texarkana, TX
01.1993 - 02.2019
- Interviews applicants, individuals receiving services, and resource persons, and conducts home and/or site visits to assess the need for services, and provides information and referrals to other resources.
- Conducts reviews to determine eligibility and functional needs.
- Obtains, verifies, and calculates income and resources to determine financial eligibility for title XX programs.
- Maintains case record documents and enters information in an automated system, establishing a record for each individual receiving service.
- Monitors by contacting individuals receiving services to determine if the services are meeting the individuals' needs.
- Develops, coordinates, and reviews service plans with individuals receiving services, their families, provider agencies, and other state agency staff, and authorizes services appropriately and accurately to meet the individual’s needs.
- Prepares basic-level ongoing or special narratives, or statistical reports.
- Administer special grant benefits to individuals with physical disability.
- Determine and re-determine the needs and eligibility for in-home family support services.
- Interview elderly consumers and consumers with disabilities, documenting all information, determining needs for an amount of services, verifying case data, explaining program benefits and requirements, referring consumers for appropriate services, and assuring authorizations are registered in the automation system, as well as performing case reading to determine compliance with program requirements.
- I served as a Mentor for new staff hired for program
- I have served as Acting Supervisor in absence of Supervisor
Clerical Assistant
texas health and human SERVICES
Texarkana, TX
09.1988 - 12.1992
- I performed secretarial duties for an ongoing CCAD supervisor and one CCAD case manager.
- Unit clerical duties, which included typing 4,040 evaluations, keeping leave records, preparing and sending necessary reports, logging case standards, tracking travel, and copying and filing numerous memos and correspondence.
- Performed clerical duties for a CCAD worker, which included setting up client files, filing various forms by mandatory guidelines, accepting intakes, typing miscellaneous forms, memos, and miscellaneous letters, and typing travel.
- Routed and assembled packets to various contracted agencies; other duties included preparing reports, maintaining office controls, serving as a relief switchboard operator, and distributing mail, as well as processing incoming and outgoing mail.
- Revised forms for the supervisor, workers, and clerical staff to make the workload easier.
Education
COLLEGE - Accounting and US History
Texarkana College
Texarkana, TX04.1998
High School Diploma - English, Algebra, History, Science, Shorthand, Business Administration, Office Communications, Recordkeeping
Texas High School
Texarkana, TX05.1988
Skills
- Organization
- Flexibility
- Customer service
- Interpersonal communication
- Teamwork
- Leadership
- Fannie Mae
- DocMagic
- Mortgage bot
- Freddie Mac
- MERS
- MeridianLink
References
- Erma Stenson, personal, (903) 278-1695
- Sheila Price Williams, personal, (903) 277-8743
- Jeanette Haynes-Johnson, professional, (314) 440-0191
Activities
- Trainings-Power of Positive Attitude
- Managing More Effective
- Defusing Hostile Situations
- Time, Stress and Work Management
- Mental Health
Timeline
Closing Coordinator
Red River Federal Credit Union
07.2020 - Current
Real Estate Tax/Bookings Coordinator
Red River Federal Credit Union
10.2019 - 06.2020
Real Estate Insurance/Escrow Analyst
Red River Federal Credit Union
08.2019 - 10.2019
Teller
Red River Federal Credit Union
04.2019 - 08.2019
Case Manager
Texas Health and Human Services
01.1993 - 02.2019
Clerical Assistant
texas health and human SERVICES
09.1988 - 12.1992
COLLEGE - Accounting and US History
Texarkana College
High School Diploma - English, Algebra, History, Science, Shorthand, Business Administration, Office Communications, Recordkeeping
Texas High School