Open To Work
Lisa Jones
Pittsburg,CA
Summary
Detail-oriented professional specializing in closing coordination and regulatory compliance. Manages lender communications and enhances customer satisfaction through effective document preparation and process improvement. Focused on loan documentation review, client communication, and compliance to drive operational efficiency. Strong skills in time management and problem-solving support success in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Closing Coordinator
Mortgage Connect
Pittsburgh, PA
10.2024 - Current
- Prepared final Closing Disclosures for multiple lenders, ensuring accuracy and compliance with state regulations.
- Review vesting deeds and title commitments to promptly resolve funding delays and title issues.
- Maintained daily contact with borrowers, attorneys, notaries, and county records offices to facilitate timely and smooth closings.
- Manage inbox communications for lenders, meeting SLA turnaround times to enhance customer satisfaction.
Escrow Closing Agent
J&L Signings
Contra Costa County, CA
04.2022 - 10.2024
- Completed over 30,000 closings with 100% accuracy, demonstrating meticulous attention to detail and adherence to TRID, RESPA, and USA Patriot Act guidelines.
- Collaborated with financial entities to execute final closing documents for commercial and residential properties, ensuring compliance with regulatory requirements and preventing delays.
- Verified signatures, dates, and initials on closing documents prior to delivering signed packages to Title, ensuring completeness and accuracy of transactions.
- Provided exceptional customer service during closing process, facilitating seamless transactions and boosting client satisfaction.
Disclosure Specialist
Mason McDuffie Mortgage
San Ramon, CA
03.2020 - 04.2022
- Ensured compliance with TRID, RESPA, Reg Z, BSA, AML, HMDA, Fair Lending, and OFAC regulations, contributing to team production and minimizing regulatory risk.
- Facilitated transmission of disclosures via Encompass for eSignatures.
- Prepared initial loan estimates and disclosures within three days of application or change in circumstance, supporting timely processing and enhancing customer experience.
Disclosure Specialist
Flagstar Bank, FSB
Dublin, CA
11.2019 - 01.2020
- Transmitted Initial Closing Disclosure (CD) via Encompass for e-sign, ensuring compliance with state and bank regulations to facilitate timely loan processing.
- Streamlined processes and applied due diligence to minimize errors, enhancing adherence to RESPA, TRID, HMDA, AIR, and ECOA guidelines.
Mortgage Loan Closer
Patelco Credit Union
San Ramon, CA
07.2019 - 11.2019
- Prepared accurate figures, fees, and transmitted final CD, grant deed, and closing documents to Title, ensuring timely loan settlement.
- Monitored file progress in closing pipeline, ensuring timely closings.
- Established and adjusted escrow schedules and ARM adjustments, collecting updated HOI to maintain compliance with RESPA, TRID, BSA, and AML.
Post Closing/Loan Shipper
NewFi Lending
Emeryville, CA
02.2016 - 10.2018
- Audited and shipped pre-certified bulk loans bi-weekly to multiple investors, including Fannie and Freddie, ensuring compliance and timely delivery.
- Shipped collateral and uploaded closing packages for PMI certifications and MERS registrations.
- Managed financial data and collaborated with Warehouse Banks and investors to facilitate smooth deliveries while training offshore team on file audits and clearing investor suspense items.
- Identified trends in investor suspense related to RESPA, NRTC, under-disclosed TILs, AIR compliance, FHA, and VA insuring documents to enhance compliance processes.
Loan Closer
Ethos Lending
San Francisco, CA
07.2015 - 01.2016
- Constructed final CD and closing package, managing multiple mortgage fundings under tight deadlines to facilitate timely closings.
- Fostered relationships with escrow and title officers, ensuring smooth transactions and timely fund releases.
- Cleared post-closing items, trained new funders, and issued post-consummation CD to ensure compliance and efficiency.
- Maintained accurate records of mortgage files to ensure compliance with federal and state regulations and mitigate risks.
- Adhered to state and federal banking policies. (TRID, RESPA, BSA, AML, Fair Lending, OFAC).
Education
No Degree - Real Estate
Merritt College
Oakland, CASkills
- Legal documents
- Excellent customer service
- Deed preparation
- Spreadsheets
- Accurate document preparation
- Real estate industry experience
- Loan closing experience
- File audit, document review
- Real estate title
- Financial data collection
- Organization and follow-through
- Process improvement
- team collaboration
- Loan shipping experience
- Pipeline management
- Regulatory compliance
Certification
Notary Public Commission, Secretary of State California
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$52000/yr - $200000/yrTimeline
Closing Coordinator
Mortgage Connect
10.2024 - Current
Escrow Closing Agent
J&L Signings
04.2022 - 10.2024
Disclosure Specialist
Mason McDuffie Mortgage
03.2020 - 04.2022
Disclosure Specialist
Flagstar Bank, FSB
11.2019 - 01.2020
Mortgage Loan Closer
Patelco Credit Union
07.2019 - 11.2019
Post Closing/Loan Shipper
NewFi Lending
02.2016 - 10.2018
Loan Closer
Ethos Lending
07.2015 - 01.2016
No Degree - Real Estate
Merritt College