Martha Nsabimana
Kirkland,WA
Summary
Compassionate Community Advocate with experience serving vulnerable and diverse populations. Built trust across cultural boundaries and fostered community relationships to enhance equitable access to essential resources. Supported individuals and families through language access, advocacy, and direct care services.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Kinyarwanda-English Interpreter
A&A Language Services, Inc
Bellevue, USA
01.2023 - Current
- Facilitated real-time interpretation for clients during doctor's appointments, job interviews, meetings, and conferences, ensuring clear communication and understanding.
- Maintain strict confidentiality and ethical standards while working with vulnerable populations including immigrants and refugees
- Translated documents and written materials for various projects, enhancing accessibility and comprehension for diverse audiences.
Customer Service Representative
Neology - WSDOT/Good To Go
Renton, Washington
06.2025 - 11.2025
- Provide compassionate customer support through inbound and outbound communications, resolving inquiries and educating clients about program features
- Assisted customers with account inquiries and service-related questions.
- Processed transactions for toll payments and account updates effectively.
CNA Trainer and Scheduler
Agape In Home Care
Bellevue, USA
07.2022 - 11.2022
- Trained new CNAs on care standards and daily reporting protocols, enhancing overall quality of caregiving team
- Managed scheduling for multiple clients, ensuring timely placement of reliable caregivers for each individual
- Built and maintained strong relationships with clients and families, fostering trust through responsive and compassionate care
Education
Associate of Applied Science - Business Technology
Lake Washington Institute of Technology
Kirkland, WA 04.2023 - 12.2024
Skills
- Language Translation
- Cross-Cultural Communication
- Cultural Sensitivity
- Digital Communication
- Language Support Tools
- Client Support
- Customer Service
- Documentation skills
- Problem Solving
- Conflict Resolution
- Relationship Building
- Time Management
- Microsoft Office proficiency
- Active Listening
Volunteer Community Service
Church Deacon 05/2023-04/2026
Belres/New Hope Revival, Bellevue, WA.
Visit and provide ongoing support to Church and community members, ensuring all individuals are cared for.
Collaboratively plan and execute community events with various departments, providing exceptional hospitality and welcoming environment for guests.
Advocate for immigrant families by researching and connecting community members with available health insurance resources and government benefits, Serve as cultural liaison and bridge between immigrant communities and broader institutional resources
Timeline
Customer Service Representative
Neology - WSDOT/Good To Go
06.2025 - 11.2025
Associate of Applied Science - Business Technology
Lake Washington Institute of Technology
04.2023 - 12.2024
Kinyarwanda-English Interpreter
A&A Language Services, Inc
01.2023 - Current
CNA Trainer and Scheduler
Agape In Home Care
07.2022 - 11.2022