Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
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Martha Ordaz

Associate
Selma,USA

Summary


Recent graduate with foundational knowledge in Health Information Technology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

8
8
years of professional experience
1
1
Certification

Work History

EXPERT ACCOUNT ASSOCIATE

T-Mobile, Custom Wireless
01.2023 - 07.2024
  • Collaborated with accounts and customer service teams to resolve customer requests, escalations, or issues.
  • Assisted customers with billing inquiries by providing clear explanations of charges and adjustments.
  • Handled customer complaints, providing appropriate solutions and follow-ups within time limits.
  • Managed high volume of inbound and outbound calls with emphasis on customer satisfaction.
  • Participated in workshops and training sessions to improve personal skills and job performance.
  • Engaged with customers to understand needs, resolve issues, and answer product questions.
  • Maintained up-to-date knowledge of product information to assist customers effectively.

QUALITY ASSURANCE ADMINISTRATIVE ASSISTANT

Made In Nature
05.2018 - 07.2021
  • Operated company computers and software applications to complete job duties.
  • Maintained organized working systems to maintain high efficiency.
  • Sorted and stored documents alphabetically, numerically, or chronologically.
  • Maintained organized internal filing systems for digital and hardcopy documentation.
  • Operated photocopiers, scanners, voicemail systems, and facsimile machines.
  • Handled day-to-day needs and special projects with good multitasking and research skills.
  • Documented standard operating procedures for training and reference purposes.
  • Led training sessions for staff on quality assurance practices and protocols.

OFFICE CLERK

Select Staffing Agency
07.2016 - 05.2018
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Observed all deadlines, enabling timely completion of tasks.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.

Education

HIGH SCHOOL DIPLOMA -

E.L. Broady Academy
San Antonio, TX
06.2015

ASSOCIATE OF APPLIED SCIENCE - HEALTH INFORMATION TECHNOLOGY

DeVry University
Chicago, IL
03.2025

SOME COLLEGE (NO DEGREE) - MEDICAL ASSISTING

Milan Institute
Fresno, CA
06.2016

Skills

  • Data analytics
  • Compliance
  • Recordkeeping proficiency
  • Organization skills
  • Correspondence management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Problem-solving abilities
  • Attention to detail
  • Multitasking Abilities
  • Active listening
  • Adaptability and flexibility
  • Proactive and Self-motivated
  • Microsoft office
  • Data entry
  • Handling confidential materials
  • Self motivation
  • Time management abilities
  • Critical thinking

Certification

  • Licensed Medical Assistant
  • Venipuncture Certified

Languages

Spanish, Fluent

Hobbies and Interests

Reading, Party Planning, Travel

Timeline

EXPERT ACCOUNT ASSOCIATE

T-Mobile, Custom Wireless
01.2023 - 07.2024

QUALITY ASSURANCE ADMINISTRATIVE ASSISTANT

Made In Nature
05.2018 - 07.2021

OFFICE CLERK

Select Staffing Agency
07.2016 - 05.2018

ASSOCIATE OF APPLIED SCIENCE - HEALTH INFORMATION TECHNOLOGY

DeVry University

SOME COLLEGE (NO DEGREE) - MEDICAL ASSISTING

Milan Institute

HIGH SCHOOL DIPLOMA -

E.L. Broady Academy

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