Martha Oviedo
Elmendorf,TX
Summary
I am a passionate, reliable, and ambitious individual looking to use my knowledge and procurement experiences to tackle new challenges with an organization, and a continual strong work ethic. I am enthusiastic and eager to achieve success through hard work, attention to detail, and excellent organizational skills. I am motivated to grow and excel in a fast-paced, team-oriented environment while looking forward to new endeavors coming my way.
Overview
12
12
years of professional experience
Work History
Bilingual Customer Care Specialist
Nordstrom
San Antonio, Texas
10.2020 - Current
- Resolved customer complaints efficiently while maintaining a positive experience.
- Collaborated with team members to enhance customer service strategies.
- Maintained accurate records of customer interactions for future reference.
- Engaged with customers on social media platforms to address feedback promptly.
- Analyzed customer feedback surveys to identify areas of improvement within the department.
- Developed strong relationships with customers through active listening and communication skills.
- Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.
- Created detailed reports summarizing customer trends and patterns for management review.
- Performed data entry tasks accurately and efficiently into the company database.
- Used problem-solving techniques to quickly resolve any technical issues that arose during calls.
- Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
MERCHANDISING SPECIALIST
Forever 21
San Antonio, Tx
01.2018 - 01.2020
- Stocked merchandise each season, clearly labeling items, arranging according to size and color, and prepared attractive displays in order to promote and maintain visually appealing store environment.
- Analyzed consumer feedback data to identify areas for improvement in the merchandising process.
- Kept records of vendor and supplier expenditures and organized financial documents into company databases.
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Collaborated with visual merchandising team to create appealing store layouts.
TEACHERS ASSISTANT
Daughters of Charity
San Antonio, Tx
01.2014 - 01.2016
- Collaborated with teachers for lesson preparation in order to improve classroom efficiency.
- Facilitated small group activities to enhance student engagement and participation.
- Monitored student performance and provided feedback to teachers for improvements.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Developed instructional materials and visual aids to supplement lesson plans.
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development.
Education
Bachelor of Science - Nutrition Sciences
University of Texas At San Antonio
San Antonio, TX01.2020
High School Diploma -
Memorial High School
San Antonio, TX06-2014
Skills
- Mac and PC proficiency
- Analytical thinking
- Attention to detail
- Time management
- Organization
- Prioritization
- Bilingual proficiency
- Strong verbal and written communication
- Flexibility and adaptability
- Multimedia editing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Bilingual Customer Care Specialist
Nordstrom
10.2020 - Current
MERCHANDISING SPECIALIST
Forever 21
01.2018 - 01.2020
TEACHERS ASSISTANT
Daughters of Charity
01.2014 - 01.2016
Bachelor of Science - Nutrition Sciences
University of Texas At San Antonio
High School Diploma -
Memorial High School