Mary Lou Rodriguez

Engaged with callers, clarifying information and diffusing anger to enhance customer satisfaction.

Investigated customer complaints and escalated unresolved issues to the appropriate team or department.

Assisting in translating projects and spot checking post mass translations.

Developed and coordinated training sessions to educate individuals on company policies, procedures, and job tasks.

Part of the Bilingual escalations group.

In charge of Spanish outbound in #Tlmd-outbounds, #spanish-request and #content-to-spanish

Contributed to the #UBG group by providing our team with updates on the weekly calendar and events.

Planned and organized monthly team outings to enhance team morale and engagement.

Collaborated within the bilingual escalations group.

Provided language translation services to support English Language Learners.

Part of the #UBG group, which assists in giving our team updates on the weekly calendar and events happening weekly. Includes any updates on work policies.

Administered rapid tests for COVID and strep to help clinical staff assess conditions.

Scheduled appointments for patients via phone and in person.

Organized charts, documents, and supplies to support team efficiency and streamline patient flow.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

• Managed office inventory and placed new supply orders.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Administered payroll and maintained proper documentation of employee personnel.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Coded and entered daily invoices with in-house accounting software.
• Managed office budget to handle inventory, postage and vendor services.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Developed new functions and applications to conduct analyses.
• Recommended data analysis tools to address business issues.
• Created graphs and charts detailing data analysis results.
• Supervised staff members, organized schedules and delegated tasks.