Martha Parks
Marquette,Michigan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Business Owner
Panara Imports
12.2012 - 09.2020
- Managed all aspects of a local downtown boutique: Sales, purchasing, finance, marketing, displays, and all operations
- Established strong customer relationships through excellent communication and attentive service.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Director of Office Support
Upper Peninsula Home Health And Hospice
10.2008 - 05.2012
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Self-Employed Independent Consultant
MsM Consulting
12.2000 - 10.2008
- Provided training and consultation services to non-profit agencies throughout the state
- Services included board and staff development, coalition building, program development, writing and implementing policies and procedures, legal compliance, and quality assurance
- Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
- Fostered strong relationships with clients through consistent communication and collaboration.
- Led training sessions for client staff members to improve skillsets and enhance overall performance.
Education
NON-DEGREE STUDENT - CREATIVE WRITING
Northern Michigan University
MarquetteMaster of Arts - Counseling
Northern Michigan University
Marquette05.1984
Bachelor of Science - History and Political Science
Northern Michigan University
Marquette, MI05.1975
Skills
- Employee Development
- Project Management
- Customer Service
- Strategic Planning
- Team Collaboration and Leadership
- Consulting
- Negotiation
- Performance Improvement
- Relationship Building
- Coaching and Mentoring
Other Experience
OVER 30 YEARS OF EXPERIENCE IN ADMINISTRATION AND MANAGEMENT, PRIMARILY IN THE SOCIAL SERVICES ARENA. INCLUDES PROGRAM DEVELOPMENT, FUNDRAISING, GRANT WRITING, HUMAN RESOURCES MANAGEMENT AND TRAINING, FACILITIES MANAGEMENT, BOARD AND STAFF DEVELOPMENT, AND ORGANIZATIONAL DYNAMICS.
Organizations
- STATE OF MICHIGAN - Served on the board of the Michigan Coalition Against Homeless.
- LUTHERAN SOCIAL SERVICES – Regional Director for all Upper Michigan Programs
- UNITED STATES AIR FORCE – Director of Family Support Center for K.I. Sawyer Air Force Base
- WOMEN’S CENTER, INC. – Staff member, Volunteer, Consultant, and President of the Board of Directors
Timeline
Business Owner
Panara Imports
12.2012 - 09.2020
Director of Office Support
Upper Peninsula Home Health And Hospice
10.2008 - 05.2012
Self-Employed Independent Consultant
MsM Consulting
12.2000 - 10.2008
NON-DEGREE STUDENT - CREATIVE WRITING
Northern Michigan University
Master of Arts - Counseling
Northern Michigan University
Bachelor of Science - History and Political Science
Northern Michigan University