Martha Perez
Summary
Responsible, diligent and committed person who has developed the skills necessary to excel in a wide range of roles. Many years of experience in childcare industry. Great communication skills when interacting with kids, co-workers, and superiors. Hardworking and reliable employee focused on going above and beyond to support team and serve customers. Trained in admissions, guest relations, concierge, and offering top-notch customer service abilities. Motivated to continue to learn and grow.
Overview
12
12
years of professional experience
Work History
Membership Shift Lead
Discovery Cube Los Angeles
Sylmar, CA
08.2022 - Current
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored team members on effective customer service practices.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Implemented training programs to enhance employee performance and engagement.
- Led team meetings to communicate goals, address challenges, and celebrate successes.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Completed cash and credit card transactions accurately using POS software.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned and executed promotions and special events in close collaboration with management.
Interactor
Discovery Cube Los Angeles
Sylmar
06.2017 - 03.2020
- Work cohesively with co-workers as part of a team
- Provide outstanding customer service
- Built personal relationships with guests to promote positive experiences
- Met and greeted museum visitors with focus on friendliness and professionalism
- Assisted guests with all hands on exhibits.
- Integrated POS system with Galaxy software to streamline admissions and guest relations.
- Museum tickets and membership agent through booth
- Counted money in cash drawers and balanced drawer at beginning and end of shift.
- Collected credit card information for transactions and posted charges for customers
- Sold and collected admission tickets, and membership passes
- Opened and closed accounts and processed applications
- Addressed customer concerns and complaints and resolved issues promptly
- Provided solutions, recommendations, and replacements with empathy and positive feedback.
- Answered customer questions and addressed concerns or communicated issues with supervisor.
- Educated clients about important information such as their membership renewal date, guest passes, and museum perks
- Employed excellent communication and customer relations abilities to build connections and maintain high service standards.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
- Sold single and group tickets with focus on targeted marketing for specific customer groups.
- Developed customized sales techniques to sell and up sell services to existing and potential customers.
- Assisted with installing and dismantling various exhibits.
Summer Camp Counselor
Discovery Cube Los Angeles
Sylmar, CA
06.2019 - 07.2019
- Supervised groups of campers to share unique experiences, talents, and skills.
- Integrated STEM principles to create valuable and impactful content.
- Skills used other duties included keeping the site cleaned, organized, litter free, assisting in maintaining accurate program records including incident reports, logbook documentation, and daily attendance.
- Responded to emergencies with basic wound care and other first aid treatments.
- Engaged children in arts and crafts, sports, and games to diversify activities.
- Established open communication with campers and their parents by showing empathy, and concern.
Teacher's Assistant
Montague Charter Academy
Pacoima, CA
07.2014 - 11.2014
- Reinforced lessons presented by teachers by tutoring individual students or holding discussion groups consisting of a small number of students
- Helped teachers with record keeping, such as tracking attendance and calculating grades
- Supervising students on playground
- Having high patience with students
- Translate in english for spanish speaking parents on parent conference nights
- Maintained a neat, orderly, clean, sanitary environment, conducive to study.
- Participated in staff training.
Education
High School Diploma -
San Fernando Senior High School
San Fernando, CASkills
- Classroom and teacher assistance
- Comfortable and confident working in individual and team environments
- Patience and understanding Microsoft Word and Galaxy (company software)
- Demonstrate excellent customer service, and communication skills
- Fluent in English and Spanish with strong writing and research skills
- Excellent interpersonal communication skills to greet visitors and interface with public
- Willingness to learn and adapt to new ideas and initiatives presented by others
- Experience utilizing ticketing system
- Scanner operations
- POS system operations
High School GPA
3.4
Timeline
Membership Shift Lead
Discovery Cube Los Angeles
08.2022 - Current
Summer Camp Counselor
Discovery Cube Los Angeles
06.2019 - 07.2019
Interactor
Discovery Cube Los Angeles
06.2017 - 03.2020
Teacher's Assistant
Montague Charter Academy
07.2014 - 11.2014
High School Diploma -
San Fernando Senior High School