Martha Pierce

Jonesboro,AR

Overview

years of professional experience

Work History

Newsletter and Fellowship Director- Part Time

Magnolia Road Church

Jonesboro, AR

01.2020 - Current

Written and distributed newsletters to members and friends
Stayed in contact with members and potential members
Assisted in church-wide activities

Mortgage Loan Originator

First Financial Bank

Jonesboro, AR

06.2015 - 01.2020

Analyzed financial information provided by customers in order to determine eligibility for loans.
Provided excellent customer service at all times by responding promptly to inquiries.
Advised customers on their financial options, including credit repair services and refinancing opportunities.
Facilitated resolution of problems that arise during the loan process.

Mortgage Loan Officer

Heritage Bank NA

Jonesboro, AR

10.2000 - 04.2014

Conducted interviews with prospective clients to gather information regarding loan applications.
Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
Monitored customer accounts throughout the life cycle of each loan transact
Ensured compliance with all federal, state and local regulations related to mortgage
Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
Processed new loan applications in accordance with established guidelines.
Resolved borrower complaints in a timely manner while providing excellent customer service.
Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.

Education

Master of Science - Business Education/Information Technology

Arkansas State University

State University, AR

12-1990

Timeline

Newsletter and Fellowship Director- Part Time

Magnolia Road Church

01.2020 - Current

Mortgage Loan Originator

First Financial Bank

06.2015 - 01.2020

Mortgage Loan Officer

Heritage Bank NA

10.2000 - 04.2014

Master of Science - Business Education/Information Technology

Arkansas State University

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