Martha Pinon

• Delivering best in class learning experience for different roles. Partner across boundaries to support cross-functional initiatives. Trusted leader to their stakeholders within business and quickly adapt to business needs with minimal impact to quality. Maneuver and scale to a changing environment. Actively seeks out innovative learning delivery solutions that solve for an engaging, measurable, and effective learning experience for remote and in-person colleagues.
• Delivery of high impact training sessions for both onshore and offshore team members. Including train-the-trainer, upskill training, telephone etiquette, product knowledge training, compliance and phone handling process.
• Effectively collaborated with client's request for training proposals, curriculums and training material, assessments, scheduling, on time and on budget.
• Proven track record of developing trainings for 700 trainees between 2020-2023.
• Collaborated with team IT to evolve programming strategies that improve performance outcomes to meet business needs.
• Lead business process optimization initiatives and launched 3 major client programs successfully generating top revenue gains.
• Delivered innovative and creative solutions to develop activities to drive continuation performance improvement of targeted populations and compliance percentage.

Build and maintain positive relationships with customers, identifying opportunities for personal and business growth. Resolved customer complaints. Maintain excellent communication, problem-solving skills, work closely with sales and marketing teams to boost profitability and customer satisfaction.

• Effective collaboration with over 1,000 clients to educate them on better money habits and guide them through better financial life.
• Delivered high results when establishing processes and guidelines in daily activities to do what is right for clients and bank. Adhering to all applicable laws and regulations
• Achieved goals for sale of bank products and services and exceeded

performance metrics for customer service.

• Proven leadership expertise, enthusiastic, highly motivated self-starter with strong work ethic and intense focus on results, acting in the best interest for clients.

Computer Sales Supervisor Managed key metrics and results, including customer satisfaction, turn time, productivity, budgeting and revenue metrics. Identified opportunities to improve performance.

• Proven success in leadership roles by providing work direction, ongoing training, career development and performance management to employees and vendors
• Perform in-store leadership duties as needed, including opening, closing, cash management and manager on duty tasks
• Successfully managed $14M revenue department, comping up 2.5% YTD and maintained shrink at 1.3%.
• Managed over 100 employees that delivered services throughout the store and resulted in top revenue company performance.
• Effective collaboration with General Management to provide feedback, strategize, and execute on overall leadership processes within the store including employee interviews, scheduling, store maintenance, and performance management