Martha Plata
Tyler,TX
Overview
16
16
years of professional experience
Work History
Bank Teller
Austin Bank
Tyler, TX
06.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Detected fraudulent activities and promptly reported suspicious behaviors to the management team.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks.
- Maintained friendly and professional customer interactions.
- Managing wire callbacks, completing CTR reports, and conducting monthly log reviews.
Curbside Manager Department
Super 1 Foods
Tyler, TX
03.2020 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Strengthened customer loyalty by providing personalized service, addressing concerns, and resolving issues promptly.
- Trained new employees on customer service, money handling and organizing strategies.
Assistant Store Manager
Cato's Fashions
Tyler, TX
10.2017 - 02.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Implemented a strategic rotation of merchandise and displays to prominently showcase new product offerings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Office Cashier
Super 1 Foods
Tyler, TX
09.2008 - 09.2014
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Prevented losses by adhering to company policies regarding returns, exchanges, and refunds.
- Strengthened customer loyalty by offering personalized assistance in locating desired products or services within the store.
- Resolved customer disputes calmly and professionally, utilizing effective communication skills.
- Assisted in the training of new hires, sharing best practices for cashier duties and responsibilities.
- Performed cash, card and check transactions to complete customer purchases.
- Collaborated with team members to provide exceptional service, fostering a positive work environment.
- Conducted regular audits of cash drawer, ensuring consistency and compliance with company standards.
- Greeted customers entering store and responded promptly to customer needs.
Education
John Tyler High School
Tyler, TX06.2009
Skills
Team work
Multilingual in Spanish
Customer relationship development
Cash Handling
Adaptability
Timeline
Bank Teller
Austin Bank
06.2022 - Current
Curbside Manager Department
Super 1 Foods
03.2020 - 12.2021
Assistant Store Manager
Cato's Fashions
10.2017 - 02.2020
Office Cashier
Super 1 Foods
09.2008 - 09.2014
John Tyler High School