Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martha Rivera

Middle River,MN

Summary

Dedicated and compassionate professional with experience in hospitality, veterinary care, hospital environmental services, and childcare. Proven ability to provide excellent guest service through hotel front desk operations, assist with animal care and surgical procedures in clinical settings, maintain a clean and sanitary environment in hospitals, and support the daily needs and safety of children. Recognized for reliability, adaptability, and a strong work ethic across fast-paced and sensitive environments.

Overview

19
19
years of professional experience

Work History

Environmental Services Housekeeper

Sanford Health
Thief River Falls, Minnesota
12.2022 - 06.2025
  • Performed daily cleaning and sanitation of patient rooms, public areas, restrooms and high- touch surfaces to ensure a safe and hygienic environment.
  • Handled proper disposal of hazardous waste and linens in compliance with environmental and safety regulations.
  • Followed infection control protocols, including the use of personal protective equipment (PPE) and chemical safety standards.
  • Worked collaboratively with nursing and facility staff to ensure a clean, welcoming, and patient-centered environment.
  • Responded to emergency cleaning and requests such as spills, contamination, and room turnover with efficiency and professionalism.

Global Customer Support

Digi-Key
Thief River Falls, Minnesota
10.2022 - 12.2022
  • Responded to customer inquiries, orders via phone, email, chat and fax.
  • Resolved issues related to products, servies, billing and orders.
  • Provided support across different time zones.
  • Log all customer interactions, orders accurately for sales and shipments.
  • Built strong relationships with customers by offering helpful and courteous service.
  • Assist with order status, shipping, delays, product availability and service case follow-up.

Front Desk Manager

AmericInn Hotel & Suites
Thief River Falls, Minnesota
11.2013 - 09.2022

  • Supervised front desk operations, including guest check-in/check-out, reservations, and customer service.
  • Trained, and managed front desk staff to ensure smooth and efficient service delivery.
  • Handled guest complaints and special requests with professionalism and prompt resolution.
  • Ensured accurate processing of payments, billing, and daily financial reports.
  • Maintained high standards of hospitality and cleanliness in lobby and front desk areas.
  • Coordinated with housekeeping, maintenance, and other departments to meet guest needs and maintain service quality.
  • Monitored room availability and occupancy rates to optimize booking and revenue.
  • Managed inventory of front desk supplies and maintained organized administrative records.

Manager/ Veterinary Assistant

Creature Comforts Caring Veterinary Clinic
Woodland Hills, California
05.2006 - 06.2012

  • Supervised and supported a team of veterinary technicians and assistants, ensuring high-quality patient care and adherence to clinic protocols.
  • Assisted in hiring, training.
  • Provided hands-on veterinary technical support including patient restraint, sample collection, surgical prep, anesthesia monitoring, and post-operative care.
  • Acted as a liaison between veterinarians, staff, and clients to support clear communication and excellent customer service.
  • Oversaw infection control protocols and ensured proper sanitation of exam rooms, surgical suites, and equipment.
  • Managed medical records, billing accuracy, and client education to support optimal patient outcomes.
  • Assisted with training in emergency procedures, radiology, laboratory testing, and new technology integration.
  • Promoted a positive work environment that encourages teamwork, accountability, and continued education.

Education

High School Diploma -

Van Nuys High-school
Van Nuys, CA
06-2000

Skills

  • Customer Service & Hospitality
  • Veterinary Assistance
  • Environmental Services
  • Childcare
  • Front Desk Management
  • Record Keeping & Organization
  • Compassion & Patience
  • Time Management
  • Adaptability
  • Team Collaboration
  • Bilingual English and Spanish
  • CPR/First Aid Certified

Timeline

Environmental Services Housekeeper

Sanford Health
12.2022 - 06.2025

Global Customer Support

Digi-Key
10.2022 - 12.2022

Front Desk Manager

AmericInn Hotel & Suites
11.2013 - 09.2022

Manager/ Veterinary Assistant

Creature Comforts Caring Veterinary Clinic
05.2006 - 06.2012

High School Diploma -

Van Nuys High-school

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