Martha Robles
River Edge,NJ
Summary
Astute, bi-lingual medical administrative professional trained in appointments, front desk management and recordkeeping. Comprehensive knowledge of medical procedures and insurance documentation,
Overview
8
8
years of professional experience
Work History
Medical Secretary
Divagno Interventional Cardiology
Rochelle Park, NJ
10.2021 - 03.2022
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Patient Coordinator/Telemarketer
Riverside Medical Group
Rutherford, NJ
01.2020 - 10.2021
- Aided in development and betterment of patient management and workflow processes.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Managed prescriptions by sending electronic requests for new medications and refills.
- Managed and updated medical records
- Promoted orthopedic services and check-ups to existing and prospective clients
- Served as translator for patients
Office Assistant
Hudson County
Jersey City, New Jersey
04.2015 - 07.2019
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Researched immigration laws & regulations to assist constituent injuries.
- Served as liaison to local country agencies
Unit Secretary/Administrative Assistant
Holy Name Medical Center, Oncology Dept.
Teaneck, NJ
06.2006 - 05.2008
- Worked directly with patients, therapists, RN,s social workers and other hospital staff
- Handled client correspondence and tracked records to foster office efficiency
- Transcribed and typed medical orders and reports
- Filed, retrieved and submitted all necessary documentation and requests for doctors
Education
Bachelor of Technology - Phlebotomy Technician
Ori Medical Technology Institute, 2015-2016
Union City, NJ01.2016
Skills
- Bilingual
- Proficient in Epic Medical Software, Microsoft Office and QuickBooks
- ICD - 10 codes for professional medical classification
- Current Procedural Terminology(CPT) Coding
Timeline
Medical Secretary
Divagno Interventional Cardiology
10.2021 - 03.2022
Patient Coordinator/Telemarketer
Riverside Medical Group
01.2020 - 10.2021
Office Assistant
Hudson County
04.2015 - 07.2019
Unit Secretary/Administrative Assistant
Holy Name Medical Center, Oncology Dept.
06.2006 - 05.2008
Bachelor of Technology - Phlebotomy Technician
Ori Medical Technology Institute, 2015-2016
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