Martha Rodriguez
Retail Sales Representative Store Manager
Tampa,FL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Store Manager
Rainbowshop
Tampa, FL
03.2015 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Sales Manager
Walmart
Tampa, FL
01.2013 - 10.2015
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Furniture Sales Associate
Grands
Tampa, FL
11.2014 - 03.2015
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Communicated with clients to find and design layout best suited for client needs and location.
- Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
- Displayed past designs and purchases to new clients to assist with creative process.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
- Updated customers on scheduled deliveries of furniture to homes.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Master Of Studies In Law - Legal Studies
School For Legal Studies
Brooklyn, NY 09.2002 - 06.2006
Skills
Maximizing profitability
Order management
Team leadership and coaching
Relationship building and management
Staff Management
Staff training and development
Training and mentoring
Store displays
Merchandising
Customer Response
Team Building
Timeline
Store Manager
Rainbowshop
03.2015 - Current
Furniture Sales Associate
Grands
11.2014 - 03.2015
Sales Manager
Walmart
01.2013 - 10.2015
Master Of Studies In Law - Legal Studies
School For Legal Studies
09.2002 - 06.2006