Martha Sofia Rojas
West Valley City
Summary
Dedicated bilingual customer service professional with experience in sales, marketing, and social media. Skilled in providing excellent client support, resolving inquiries, and ensuring customer satisfaction. Proficient in Microsoft Office Suite with a cosmetology certification, bringing a diverse skill set to enhance customer experiences.
Overview
8
8
years of professional experience
Work History
Fragrance Vendor
Dolce Gabana
Murray
09.2022 - Current
- Met and exceeded high-volume personal sales goals through clientele development and current product knowledge.
- Handled returns and exchanges according to company policies.
- Described merchandise and explained use, operation and care.
- Assisted sales representatives in closing deals with customers.
- Provided training to new employees on how to effectively interact with customers.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Answered customer questions and guided to specific products requested.
- Completed customer buying experience by processing credit and debit cards, cash and personal checks.
- Answered customer inquiries regarding product features, pricing, and availability.
- Evaluated competitors' prices and services in order to maintain competitive advantage.
- Monitored stock levels at retail stores and ensured shelves were adequately stocked.
- Showed customers different perfumes and demonstrated scents by spritzing on pulse points.
- Designed displays for showcasing fragrances at retail locations.
- Approached customers and started engaging conversations through use of effective interpersonal and people skills.
Receptionist
Intermountain Healthcare
Murray
03.2021 - 03.2023
- Assisted with special projects assigned by management when required.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Investigated and analyzed client complaints to identify and resolve issues.
- Scheduled and confirmed appointments and meetings for management team.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled and confirmed appointments.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Updated and recorded customer or client information to maintain accounts.
- Developed and maintained a filing system for essential documents, improving office organization.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled appointments for clients, customers, and other visitors.
Waitress Supervisor
Sunny Brian’s
Foot Hill
03.2017 - 11.2019
- Explained goals and expectations required of trainees.
- Resolved customer complaints in a timely manner with professionalism.
- Distributed food to service staff for prompt delivery to customers.
Education
High School Diploma -
Technical College
01-2010
Beauty School
West Valley City, UTSkills
- Customer Service & Support
- Sales & Marketing
- Social Media Management
- Microsoft Office (Word, Excel, PowerPoint)
- Bilingual Communication
- Problem-Solving & Conflict Resolution
- Payment Processing & Billing Assistance
- Clientele development
- Sales analysis
- Team building
- Customer support
- Bilingual communication
(Spanish , English)
Timeline
Fragrance Vendor
Dolce Gabana
09.2022 - Current
Receptionist
Intermountain Healthcare
03.2021 - 03.2023
Waitress Supervisor
Sunny Brian’s
03.2017 - 11.2019
High School Diploma -
Technical College
Beauty School