Martha Rutledge
Valley,AL
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Insurance Agent Assistant
Blackmon Insurance Agency
08.2017 - Current
- Completed sales documentation and collected signatures to finalize purchases.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Researched and resolved areas of concern for potential and existing clients.
- Served as point-of-contact for potential and existing insurance customers.
- Generated leads and met with potential clients to explain insurance options and encourage purchases.
Children's Ministry Director/Worship Leader
Pine Forest Church
11.2012 - Current
- Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
- Developed lesson plans and special events for children.
- Plan and direct congregation in worship during church services.
Insurance Claims Specialist
EAMC
11.2010 - 09.2015
- Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
- Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
- Updated patient accounts and information on a daily basis.
- Calculated Coordination of Benefits (COB).
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Medical Office Supervisor
Pediatric Associates
06.2003 - 06.2010
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Verified benefits and worked with insurance companies to obtain payments.
- Entered procedure codes and diagnosis codes into medical billing software.
- Aided with prescription refill requests.
Education
Property And Casualty
WebCE
Online08.2021
Property And Casualty
Exam FX
Online09.2018
Associate of Science - General Studies
Southern Union State Community College
Wadley, AL05.2011
Skills
- Eligibility Determinations
- Agent Assistance
- Customer Needs Assessments
- Business Development
Certification
- Property and Casualty License - 2018
Timeline
Insurance Agent Assistant
Blackmon Insurance Agency
08.2017 - Current
Children's Ministry Director/Worship Leader
Pine Forest Church
11.2012 - Current
Insurance Claims Specialist
EAMC
11.2010 - 09.2015
Medical Office Supervisor
Pediatric Associates
06.2003 - 06.2010
Property And Casualty
WebCE
Property And Casualty
Exam FX
Associate of Science - General Studies
Southern Union State Community College
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