Martha Santana
Siempre Bella Hair Salon
1
Language
2027
years of professional experience
Compassionate Medical Assistant with a Bachelor of Science in Health Care Administration and extensive experience in patient care and clinic management. Expertise includes patient intake, vital signs, immunizations, and electronic medical records (eClinicalWorks). Proven success in leading clinical operations and optimizing workflows to enhance efficiency and patient access in collaborative settings.
Work History
MA Lead & Vaccine Coordinator
- Led Medical Assistant (MA) team workflows, coordinated daily clinical operations, and optimized patient flow to support efficient provider schedules.
- Managed vaccine inventory, ensured proper storage and cold-chain compliance, maintained accurate documentation, and completed required reporting.
- Trained and mentored new and existing Medical Assistants on clinical procedures, vaccine protocols, EMR documentation, and organizational standards.
- Supported regulatory audits, quality assurance initiatives, infection control, and workplace safety compliance.
- Performed a wide range of clinical procedures, including EKGs, vital signs, venipuncture/specimen collection, urinalysis (UA), point-of-care testing (COVID-19, Influenza, Strep, HIV, hemoglobin, blood glucose, and lead screening), and medication administration.
- Administered injections including ketorolac, vitamin B12, Depo-Provera, and routine immunizations in accordance with provider orders and clinical protocols.
- Developed and managed Medical Assistant schedules to ensure appropriate staffing levels and efficient clinic operations.
- Coordinated provider schedules by filling appointment openings and optimizing in-house scheduling to maximize patient access.
- Processed and coordinated referrals for specialty care, including Cardiology, Chiropractic, Occupational Therapy (OT), Obstetrics & Gynecology (OB/GYN), Internal Medicine, and Behavioral Health.
- Delivered compassionate, patient-centered care while maintaining accuracy, efficiency, and compliance with HIPAA and organizational policies.
- Supply Ordering and Budgeting
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever the employee was absent or at lunch.
- Completed bi-weekly payroll for 15 Medical Assistants
Bookkeeper & Operations Support (Part-Time)
5 Years 7 Months- Managed bookkeeping, maintained accurate financial records, and performed bank and account reconciliations.
- Oversaw accounts payable and accounts receivable, monitored outstanding balances, and tracked cash flow.
- Processed payroll accurately and on schedule while ensuring compliance with payroll tax regulations.
- Prepared and filed business tax documentation and maintained compliance with applicable tax requirements.
- Conducted financial record audits to verify accuracy, identify discrepancies, and ensure regulatory compliance.
- Maintained business licenses, permits, and certifications, ensuring timely renewals.
- Managed vendor purchasing, inventory tracking, and supply procurement to support daily operations.
- Recorded daily receipts, payments, and other financial transactions in accordance with company accounting procedures.
Education
Bachelor of Health Care Administration
Medical Assistant Certificate
Associate Studies - Communications
Skills
Vaccine administration
Workflow optimization
Staff management
Quality assurance
Clinic operations
Team leadership
Staff training
Team collaboration
Electronic health records
Budget administration
Bookkeeping
Inventory control
Risk management
Point Of Care Testing (INR.HGB
GLU
LEAD
COVID
FLU
STREP
HIV
UA
HCG)
Core Competencies
Specialty Clinic: BH
Internal/Family Medicine
Podiatrist
Cardiology
Chiropractor
GYN
OB
Pediatrics
Languages
Bilingual: English / Spanish
NATIONAL LEADERSHIP SOCIETY
- Selected for membership based on leadership potential, academic achievement, and professional commitment.
- Participated in leadership development training focused on communication, ethical decision-making, and professional growth.
- Collaborated with peers on leadership activities and community engagement initiatives.
- Strengthened skills in teamwork, problem-solving, conflict resolution, and organizational leadership.
- Completed leadership development coursework and participated in networking opportunities with fellow members.
- Demonstrated a commitment to service, lifelong learning, and continuous professional development.
Timeline
Bookkeeper & Operations Support (Part-Time)
Siempre Bella Hair Salon
01.2021 - CurrentRead More
MA Lead & Vaccine Coordinator
Imperial Beach Community Clinic
2018 - CurrentRead More
Capella University
Bachelor of Health Care Administration
Read More
Pima Medical Institute
Medical Assistant Certificate
Read More
Mesa / City College
Associate Studies from Communications
Read More