Martha Santillan Walter
Perry,OK
Summary
Dynamic and results-oriented professional with extensive experience at Oklahoma State University, specializing in financial counseling and bilingual communication. Excelled in enhancing operational efficiency and fostering cross-departmental collaboration. Skilled in policy interpretation and Spanish fluency, adept at multitasking and delivering customer-focused solutions. Proven track record of driving business growth and improving profitability through strategic planning and risk analysis.
Overview
12
12
years of professional experience
Work History
Financial Aid Counselor
Oklahoma State University
10.2023 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Enhanced communication between the financial aid office and other departments, facilitating seamless coordination of funds disbursement.
- Assisted students in identifying appropriate funding sources, ensuring access to necessary resources for continued education.
- Assisted students in identifying appropriate funding sources, ensuring access to necessary resources for continued education
GM
Green Go Cannabis Club LLC
109 S 7th , Oklahoma
07.2019 - 07.2023
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Negotiated favorable contracts with suppliers, securing competitive pricing without compromising on product quality or service delivery standards
English/Spanish Translator
Meridian Technology Center
01.2013 - 05.2019
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Proofread, edited and improved documents of different sizes.
- Interpreted conversations between foreign language-speaking clients and others.
- Providing training to new translators on best practices, company guidelines, and advanced translation techniques for improved efficiency and productivity
- Assisted human resources department with onboarding process for bilingual employees, translating company policies and training materials
- Enhanced communication by providing accurate translations of documents and presentations
- Streamlined workflow for colleagues by offering real-time interpretation during meetings and conferences
- Offered translation support for interviews and employment-related processes concerning Spanish speakers
Education
Bachelor of Arts - Spanish Language/Literature
Oklahoma State University
Stillwater, OK12.2023
Associate of Applied Science - General Studies
Northern Oklahoma College
Tonkawa, OK05.2016
Skills
- Verbal Communication
- Spanish Fluency
- Decision-making capabilities
- Policy Interpretation
- Regulatory Compliance Knowledge
- Multitasking
- Customer service-focused
- Financial Counseling
Timeline
Financial Aid Counselor
Oklahoma State University
10.2023 - Current
GM
Green Go Cannabis Club LLC
07.2019 - 07.2023
English/Spanish Translator
Meridian Technology Center
01.2013 - 05.2019
Bachelor of Arts - Spanish Language/Literature
Oklahoma State University
Associate of Applied Science - General Studies
Northern Oklahoma College
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