April Penwell
Washington Court House,OH
Summary
Dynamic business owner with a proven track record in customer service and team leadership. Skilled in decision-making and logistics coordination, delivering superior client experiences through effective communication. All while focusing on Integrity and Godly Values.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Financial Aid Counselor
Ohio Christian University
Circleville, OH
- Assisted students with financial aid applications and eligibility requirements.
- Processed and reviewed financial aid documents for accuracy and compliance.
- Educated students on available funding options, including scholarships and grants.
- Collaborated with staff to streamline financial aid processes and improve service delivery.
- Provided financial aid counseling to enrolled and prospective students.
- Improved financial aid application processes by streamlining documentation and communication with students.
Community Trust Bank
Teller
Pikeville, KY
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
City Carrier Assistant
United States Postal Service
Hillsboro, OR
- Sorted and organized mail efficiently for timely delivery to designated routes.
- Assisted in maintaining accurate records of deliveries and pickups for streamlined operations.
- Adapted quickly to changing schedules and routes, ensuring prompt service under pressure.
- Collaborated with team members to address customer inquiries and resolve issues effectively.
- Utilized handheld scanners to track package deliveries, enhancing operational accuracy.
- Supported senior carriers by preparing mail for distribution, improving workflow efficiency.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
Volunteer in Service to America
AmeriCorps VISTA
Elizabethtown, KY
- Assisted in developing community outreach programs to increase local engagement and participation.
- Coordinated volunteer schedules, ensuring coverage for events and activities throughout the service period.
- Created educational materials to inform community members about available resources and services.
- Building a contact list of local churches to partner with the organization.
- Coordinating Christmas community Angel Tree program in conjunction with Salvation Army, Marines Toys for Tots, and the local Community Action Agency
- Organizing & coordinating Golf Scramble fundraiser.
- Accompanying Executive Director to local Chamber of Commerce luncheons.
- Preparing visual public relations media for various volunteer fairs and school open houses
- Working with local area organizations to form relationships for charitable purposes.
- Contacting and recruiting volunteers for warehouse, clothing room and USDA food distribution.
Business Owner
April's Paw Spaw/Pawfections Pet Salon
Washington Court House, OH
12.2020 - Current
- Ensure the safety of all pets that walk through the door
- Have proper tools and education on latest safety and breed standards
- Managed daily business operations, ensuring optimal workflow and team collaboration.
- Trained and mentored staff on grooming techniques and customer engagement practices.
- Oversaw inventory management, ensuring efficient supply chain processes and product availability.
- Analyzed customer feedback to refine services and improve overall client experience.
- Coordinated scheduling of appointments
- Trained and motivated employees to perform daily business functions.
Donations Support Service Coordinator
Network for Hope
Cincinnati, OH
09.2023 - 12.2024
- Spoke with grieving families who just lost a love one
- Coordination logistics for Organ, Tissue, and eye donation
- Collaborated with clinical teams to support time sensitive decision making.
- Documenting and tracking critical information in a fast paced environment
- Excellent Communication and critical thinking skills
- Evaluated medical charts
- Spoke with hospital staff, funeral homes, families, coroners to set up logistics
Education
Bachelor of Science - Marketing
Indiana Wesleyan University
Marion, IN08-2018
Skills
- Financial counseling
- Policy interpretation
- Regulatory compliance
- Communication proficiency
- Decision-making capacity
- Student support
- Student counseling
- Teamwork
- Problem-solving
- Time management
- Customer service
- Reliability
- Excellent communication
- Multitasking Abilities
- Organizational skills
- Verbal and written communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Active listening and learning
- Oral and written comprehension
Certification
AKC Certified Groomer
Certified Canine Esthetician
Timeline
Donations Support Service Coordinator
Network for Hope
09.2023 - 12.2024
Business Owner
April's Paw Spaw/Pawfections Pet Salon
12.2020 - Current
Financial Aid Counselor
Ohio Christian University
Community Trust Bank
Teller
City Carrier Assistant
United States Postal Service
Volunteer in Service to America
AmeriCorps VISTA
Bachelor of Science - Marketing
Indiana Wesleyan University