MARTHA SCOTT
DAWSONVILLE,GA
Summary
FriendlY Billing Supervisor with 35 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.
Overview
42
42
years of professional experience
Work History
DATA ENTY- CUSTOMER SERVICE
ESTES EXPRESS LINES
ELLENWOOD, GA
03.1986 - Current
- Located and corrected data entry errors and reported to management.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Tracked and maintained records for audit department.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
BILLING SUPERVISOR
ESTES EXPRESS LINES
ELLENWOOD, GA
09.1993 - 11.2010
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Monitored front areas so that questions could be promptly addressed.
- Reviewed documentation for compliance with requirements and accuracy of information
Education
High School Diploma -
FULTON HIGH SCHOOL
ATLANTA GA06.1971
Skills
- Data Recording Accuracy
- Data Review
- Updating Client Data
- Strategic decision-making
- Freight billing experience
- Workflow planning
- Scheduling
Timeline
BILLING SUPERVISOR
ESTES EXPRESS LINES
09.1993 - 11.2010
DATA ENTY- CUSTOMER SERVICE
ESTES EXPRESS LINES
03.1986 - Current
High School Diploma -
FULTON HIGH SCHOOL
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