Hi, I’m
Benjamin Estey
Okeechobee,FL
Summary
Reliable, hard-working person proficient in learning new operations and eager to take on any task to drive quality, productivity and performance improvements. Committed and capable professional making sure customers enjoy their experience. Successful organizing work areas and performing a diverse range of jobs.
Overview
11
years of professional experience
Work History
Wawa
Customer Service Associate
05.2021 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained clean and comfortable experience in the store by sweeping, mopping, vacuuming, cleaning bathrooms.
- Maintained a well stocked, front and faced cooler (equally organized on the inside) to help boost sales.
- Pressure washed around building and trash area to help maintain a cleaner environment.
- Organized freezers, refrigerators and storage rooms by moving food and beverage supplies and products.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept pastry and express case stocked with fresh selections and arranged to entice orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods and ingredients.
- Kept food service areas cleaned and sanitized.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Okeechobee Utility Authority
WATER METER READER
09.2020 - 05.2021
Job overview
- Read and recorded information on over 500 water meters daily
- Responded to customer questions regarding meter readings and deescalated a numberof situations with professionalism and calmness
- Examined meters for inaccuracies based past information and kept detailed track of information
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Recognized by management for providing exceptional customer service.
ACETYLENE PUMPER, Nexair
05.2017 - 09.2020
Job overview
- Communicated operations notes to next shift to create effective and detailed shift handovers
- Wore appropriate protective equipment to prevent injury or incident
- Kept team on track by assigning and supervising their activities and giving constructive feedback
- Prioritized and organized tasks to efficiently accomplish service goals
- Defined strategies and created a plan to achieve ambitious operational objectives
- Monitored gauges and flowmeters to inspect equipment and reported abnormalities
- Paid close attention to operations schedules and timelines to achieve targets and maintain optimal productivity levels
- Inspected tools in field and in shop to verify functionality and effectiveness
- Improved profit margins by streamlining operations and workflow
- Demonstrated leadership by making improvements to work processes and helping to train others
- Ensured that acetylene cylinder was filled with the proper amount of acetone before sending to the line to be pumped with acetylene
- Pumped cylinders to proper weight and pressure (which depended on temperature)
- Maneuvered forklift over and around loaded pallets, boxes and other materials
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
CARPENTER APPRENTICE, Lakeside Construction
05.2015 - 04.2017
Job overview
- Installed, assembled and repaired woodwork, windows, doors, cabinetry and trim under supervision of master carpenter
- Helped with movement of materials and equipment to different job sites
- Uncovered product defects and addressed with job foreman
- Encouraged feedback from foreman and trade workers on site to incorporate suggestions into later work
- Installed drywall, ceilings, and trim and fabricated replacement trim and moldings
- Followed OSHA and corporate safety regulations and procedures
- Obtained strong understanding of residential and commercial building codes
- Cleaned job site after work completion and disposed of debris in proper containers
- Examined buildings and project specifications to determine measurements and dimensions
- Shaped materials to exact measurements for job requirements using hand tools and power equipment
- Cut and installed hardwood flooring for residential buildings
- Safely operated power saws, planers, jointers, routers and pneumatic equipment
- Consistently constructed square and level projects
- Safely used band, circular, jig, reciprocating, chop and compound miter saws.
Circle K
LEAD CUSTOMER SERVICE REPRESENTATIVE
04.2012 - 04.2015
Job overview
- Essentially, the lead cashier, I ran the register, stocked shelves and cooler, kept inside store and equipment clean as well as outside, and counted the register, lotto, and tobacco to keep inventory
- Trained new employees on company customer service policies and service level standards
- Delivered fast, friendly and knowledgeable service
- Exceeded company productivity standards on a consistent basis
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Delivered service and support to each customer, paving way for future business opportunities
- Educated customers on special pricing opportunities and company offerings
- Cultivated impactful relationships with customers.
Education
Indian River State College
Associate of Arts from Accounting
05.2023
University Overview
- Dean's List Fall 2022
- National Society of Leader's and Success Member
- 3.14 GPA
Okeechobee High School
High School Diploma
06.2011
University Overview
- Bright Future's Scholarship Recipient
- 3.5 GPA
Skills
- Extremely good at math
- Self motivated
- Organization
- Efficiency and productivity oriented
- Communication skills
- Positive customer rapport
- Data recording accuracy
- Multitasking
- Equipment maintenance
- Customer first mentality
- Conflict resolution
- Troubleshooting
- Organizational skills
- Reliable and trustworthy
- Hospitality and Accommodation
Timeline
Customer Service Associate
Wawa
05.2021 - Current
WATER METER READER
Okeechobee Utility Authority
09.2020 - 05.2021
ACETYLENE PUMPER, Nexair
05.2017 - 09.2020
CARPENTER APPRENTICE, Lakeside Construction
05.2015 - 04.2017
LEAD CUSTOMER SERVICE REPRESENTATIVE
Circle K
04.2012 - 04.2015
Indian River State College
Associate of Arts from Accounting
Okeechobee High School
High School Diploma
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