MARTHA TEY PALMA
Miami,FL
Summary
Motivated Sales Professional, committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
29
29
years of professional experience
Work History
Sales Assistant
HOLLY HUNT
06.2021 - Current
- Assist Sales Rep. with designers and end users with all HOLLY HUNT products.
- Provide designers and end users with information on products, pricing, lead times, specifications, etc.
- Generate quotes, convert quotes to orders, process payments.
- Follow up on quotes and customer inquiries.
- Answer telephones, greet clients.
- Coordinate with Client Services, with customer issues.
- Stay informed of new HH products.
- Nurture existing relationships with consistent follow-up and seek new client relationships.
Sales Assistant
Knoll, Inc.
12.1994 - 05.2020
- Assisted V.P
- Of KnollStudio and KnollStudio Reps
- Assisted customers with sales, quotes, placing orders and invoicing
- Assisted Sales Rep. reaching goal/quota
- Organized promotional events and interacted with community to increase sales volume
- Attracted new clientele and developed customer relationships by hosting product-focused events
- Monitored sales team performance, analyzed sales data and reported information to upper management
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Built relationships with customers and community to establish long-term business growth
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships
- Followed up with customers by phone and email to resolve issues quickly and answer questions
- Kept orderly and accurate accounting records by monitoring sales documentation.
Education
Miami Dade College
Miami, FLSkills
- Sales Expertise
- Goal-Oriented
- Relationship building
- Customer service
Timeline
Sales Assistant
HOLLY HUNT
06.2021 - Current
Sales Assistant
Knoll, Inc.
12.1994 - 05.2020
Miami Dade College