Martha Theis
Raleigh,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Atlantic Credit Inc
12.2017 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Representative
American Airlines
01.2022 - 03.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Labor and Delivery Surgical Technologist
UNC Rex Healthcare
06.2015 - 06.2021
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Delivered exemplary assistance and support to surgeons during general, gynecological, c-section procedures.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Worked with charge OR RN to maintain daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Maintained high infection control standards.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies.
- Evaluated procedure needs and purchased equipment and tools for procedures.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored and distributed reusable surgical instrumentation and equipment.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
CNA, Labor and Delivery
UNC Rex Healthcare
07.2010 - 07.2015
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
- Aided with induction of labor for women suffering from complications such as preeclampsia.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient and attending to baby after birth.
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
- Responded to emergency situations such as pre-eclampsia, early labor and fetal distress.
Intake Specialist
UNC Rex Healthcare
09.2007 - 09.2010
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Entered referrals into appropriate system based on type of referral obtained.
Loan Processor
North State Acceptance
10.2000 - 10.2006
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Reduced processing time for loan applications by implementing an organized filing system.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Assisted in the development of new loan products by researching market trends and identifying potential opportunities.
- Facilitated successful loan closings by coordinating with dealership and customers.
- Educated first-time buyers regarding various options available, enabling them to make informed financial decisions.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Education
No Degree - CNA Certification
Wake Technical Community College
Raleigh, NCHigh School Diploma -
CBTiS 7
Reynosa, Tamaulipas Mexico06.1995
Skills
- Team player
- Leadership skills
- Conflict resolution
- Judgment & Decision making
- Adaptability
- Detail Orientation
- Empathy & compassion
- Critical thinking
- Organizational skills
- Bi-Lingual (English & Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
American Airlines
01.2022 - 03.2023
Assistant Manager
Atlantic Credit Inc
12.2017 - Current
Labor and Delivery Surgical Technologist
UNC Rex Healthcare
06.2015 - 06.2021
CNA, Labor and Delivery
UNC Rex Healthcare
07.2010 - 07.2015
Intake Specialist
UNC Rex Healthcare
09.2007 - 09.2010
Loan Processor
North State Acceptance
10.2000 - 10.2006
No Degree - CNA Certification
Wake Technical Community College
High School Diploma -
CBTiS 7