Martha Torres
Spokane Valley,WA
Summary
Dynamic team leader with a proven track record at Target Corporation, excelling in inventory management and customer service excellence. Spearheaded training programs that enhanced staff performance, resulting in increased guest satisfaction. Adept at conflict resolution and cross-department collaboration, fostering a culture of continuous improvement and operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Team Leader
Target Corporation
Spokane Valley, WA
10.2023 - Current
- Led team in achieving operational excellence through effective communication and collaboration.
- Streamlined inventory management processes, enhancing accuracy and efficiency across departments.
- Established best practices for customer service, elevating overall guest satisfaction levels.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Office Administrative Assistant/Food Server
Casa De Oro Mexican Restaurant
Spokane Valley, WA
01.2004 - 10.2025
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed daily office operations, ensuring efficient workflow and organization.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Processed customer orders and inquiries, maintaining high service quality standards.
- Managed multiple tables efficiently during peak hours, enhancing overall workflow.
- Provided menu recommendations based on guest preferences and dietary restrictions.
- Maintained cleanliness and organization of dining area to meet health standards.
Receiving Lead
Target Corporation
Spokane Valley, WA
01.2021 - 10.2023
- Oversaw receiving operations, ensuring accurate inventory management and timely processing of shipments.
- Coordinated with vendors to resolve discrepancies and maintain optimal stock levels.
- Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
General Merchandise Expert
Target Corporation
Spokane Valley, WA
11.2019 - 01.2021
- Optimized product placement to enhance customer shopping experience and drive sales..
- Implemented visual merchandising strategies to elevate brand presentation and customer engagement.
- Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
- Improved customer satisfaction by providing excellent service and addressing inquiries efficiently.
Education
BBA -
Colegio Anahuac
Morelia, Mexico07-1991
Skills
- Team leadership
- Inventory management
- Customer service excellence
- Staff training and development
- Conflict resolution
- Performance analysis
- Attention to detail
- Safety processes and procedures
- Overseeing daily activities
- Performance evaluations
Certification
- CPR/AED, Cardio Partners, Inc - 01/28/2027
- Wave and Stocker, trained and certified-Target Corporation-10/2027
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Target Corporation
10.2023 - Current
Receiving Lead
Target Corporation
01.2021 - 10.2023
General Merchandise Expert
Target Corporation
11.2019 - 01.2021
Office Administrative Assistant/Food Server
Casa De Oro Mexican Restaurant
01.2004 - 10.2025
BBA -
Colegio Anahuac