Summary
Overview
Work History
Education
Skills
Timeline
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Martha Worley

Hollister,Missouri

Summary

Customer-oriented with strong history of high-performance to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Results-oriented professional with 40 years in the accounting and customer service.

Overview

43
43
years of professional experience

Work History

Senior Resort Manager

Sun Communities Inc.
Southfield, MI
05.2014 - 06.2019
  • Managed the day to day operations of a 1,000 resident/guest resort. Including financial reports, collections, and resident/customer conflict resolution. Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Proactively identified and solved complex problems impacting operations management and business direction
  • Managed a team of two front desk agents and helped to resolve issues arising from residents and guests. Managed a team of three maintenance and three activities coordinators to assure the residents/guests enjoyed their stay
  • Assisted guests at check-in, providing information on various services within the resort
  • Oversaw building over 70 RV Sites from conceptualization to completion
  • Generated profit and loss statements to detail company's revenues and expenses
  • Approved cash disbursements by verifying check amounts against invoices and authorized checks and wire transfers

World Wide Credit Manager

Eaton Corporation
Marshall, , MI
11.1976 - 11.2006
  • Oversaw the credit and collection process for 10 automotive plants in the United States, Italy United Kingdom and Spain. Responsible for $2.8b in receivables
  • Reviewed customer financial data to ascertain level of risk involved for extending credit
  • Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk
  • Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation
  • Assessed customer credit files regularly to review receivables
  • Effectively controlled the release of proprietary and confidential information for general client lists
  • Oversaw various auditing projects such as SOX and customer debits from conceptualization to completion
  • Decreased Days Sales Outstanding (DSO) from 45.9 days to 30 days. This meant customers were paying within terms

Education

Bachelor of Arts - Accounting And Business Management

Spring Arbor University
Spring Arbor, MI
04.1995

Associate of Arts - Business Administration And Management

Kellogg Community College
Battle Creek, MI
06.1992

Skills

  • Credit management
  • Ethical approach to finance
  • Profit and loss management
  • SOX compliance
  • Month-end and year-end closings
  • Collections regulatory guidelines
  • Aged account reporting
  • High-energy attitude
  • Microsoft Office expertise

Timeline

Senior Resort Manager

Sun Communities Inc.
05.2014 - 06.2019

World Wide Credit Manager

Eaton Corporation
11.1976 - 11.2006

Bachelor of Arts - Accounting And Business Management

Spring Arbor University

Associate of Arts - Business Administration And Management

Kellogg Community College

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Martha Worley