Mason Molletta
Paso Robles,CA
Summary
Seasoned RV Resort, Community, and Property management professional with years of experience in RV resort management, community management, commercial property management, and multi-family property management. Hands-on leader adept at providing teams with training, guidance, support and motivation to succeed. This includes adherence to safety regulations, along with company policies, procedures, and culture.
Overview
10
10
years of professional experience
Work History
Senior Resort Manager
Sun Communities, Inc.
08.2022 - Current
- Ensure guests/residents receive the highest levels of service consistent with Sun's Customer Service philosophy.
- Handle and resolve escalated resident inquiries.
- Work with marketing team to increase occupancy and to further promote the Sun Communities brand.
- Oversee team member selection, training, scheduling and development and ensure all team members comply with appropriate policies and procedures.
- Work closely with RVP to plan and manage capital expenditure initiatives, marketing strategies, and drive revenues while maintaining high levels of resident satisfaction.
- Monitor monthly operating budgets and prepares monthly explanation of P&L variances.
- Assist RVP with preparation of annual operating budget.
- Ensure compliance with the federal, state and local agencies that regulate fair housing laws and resort operations.
- Market models, pre-owned, and brokered homes for sale in the resort as well as prepare documents to list and sell homes.
- Oversee capital expenditure improvements.
Senior Resort Manager
Sun Communities, Inc.
09.2020 - 08.2022
- Manage 500+ full hookup RV sites and an executive nine hole golf course
- Lead and manage a team of 30 employees
- Conduct training, development and mentorship for newest team members
- Oversee and direct day-to-day property management operations
- 24 hour availability to the team to assist with maintenance emergencies, guest relations, etc
- Ensures guests/residents receive a high level of customer service and communicate effectively
- Monitors monthly operating budgets and preparing monthly explanation of P&L variances
- Assists RVP with preparation of annual operating budget
- Ensures compliance with federal state and local agencies that regulate fair housing laws and resort operations
- Drive capital expenditure improvements
- Communicate and coordinate across all areas of operations
Operations Manager
Sidewalk Management
04.2013 - 09.2020
- Manage 50,000 square feet of commercial property in Venice Beach, 14 multifamily properties, and day-to-day parking operations of the company's high-traffic parking lots while exceeding goals and expectations
- Maintain financial control along with producing monthly, quarterly, and annual reports for various entities.
- Foster, build, and manage relationships with tenants, vendors, and the community.
- Regularly visit property sites and manage rent collection of all tenants.
- Knowledgeable on laws and legal work for all of the company's various entities including restaurant, parking, and property
- Implement operational strategies, property management software, organizational tools, etc.
Education
Bachelors of Science - Business Administration, Management Strategy, Economics
California State University
Stanislaus, Turlock, CaliforniaSkills
- Operations Management
- Effective Customer Service
- Vendor Sourcing and Relations
- Professional Relationships
- Hospitality Management
- Conflict Resolution
- Train teams
- Complex Problem-Solving
- Software Applications
- Budget Implementation
- Financial Report Management
- Policies and Procedures
- Microsoft Office
Timeline
Senior Resort Manager
Sun Communities, Inc.
08.2022 - Current
Senior Resort Manager
Sun Communities, Inc.
09.2020 - 08.2022
Operations Manager
Sidewalk Management
04.2013 - 09.2020
Bachelors of Science - Business Administration, Management Strategy, Economics
California State University
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