Martha Ylikangas
Jurupa Valley ,CA
Summary
Dynamic customer service professional with a proven track record in enhancing customer experiences and resolving issues efficiently. Expertise in negotiation and collaboration, contributing to increased customer satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Macys AYS
Rancho Cucamonga, California
10.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product inquiries and order issues.
- Processed returns and exchanges efficiently while following store policies.
- Collaborated with team members to enhance the customer experience.
- Developed positive relationships with customers through friendly interactions.
Real Estate Agent
Century 21
Rancho Cucamonga, California
10.2001 - 05.2019
- Negotiated purchase agreements and contracts on behalf of clients.
- Assisted clients in understanding market trends and property values.
- Facilitated property showings for potential buyers and clients.
- Coordinated with lenders to secure financing options for buyers.
- Developed marketing materials for listings and open houses.
Customer Service Representative/Cash Counter
Toys"R"Us
Upland, California
03.2018 - 06.2018
- Executed cash transactions during peak retail hours to support seamless operations.
- Collected payments and arranged billing to maintain financial accuracy.
- Resolved customer complaints to improve overall satisfaction and loyalty.
- Managed returns and exchanges in accordance with company policies.
- Processed customer orders and returns to ensure accuracy and timely service.
Co-Owner
Home Service Group
Temecula, California
11.2007 - 05.2012
- Collaborated with asset management companies, banks, and real estate agents to prepare foreclosed homes for sale, ensuring timely market readiness.
- Maintained property curb appeal through landscaping, maid, and pool services until sale, enhancing market attractiveness.
- Trained subcontractors and inspectors hands-on to ensure quality standards.
- Resolved issues promptly to uphold project timelines and ensure client satisfaction.
- Documented completed work through photographs and invoices for accurate record-keeping.
Education
High School Diploma -
St Lucys Priory High School
Glendora, CA05-1981
Police Officer I -
Los Angeles Police Academy
Los Angeles, CA06-1998
RE License -
Century 21 Real Estate
Rancho Cucamonga, CA09-2002
Skills
- Problem solving and resolution
- Customer satisfaction measurement
- Team collaboration
- Retail support
Timeline
Customer Service Representative
Macys AYS
10.2020 - Current
Customer Service Representative/Cash Counter
Toys"R"Us
03.2018 - 06.2018
Co-Owner
Home Service Group
11.2007 - 05.2012
Real Estate Agent
Century 21
10.2001 - 05.2019
High School Diploma -
St Lucys Priory High School
Police Officer I -
Los Angeles Police Academy
RE License -
Century 21 Real Estate