Open To Work
Megan Wheal
Oklahoma City
Summary
i'm a very hard-working individual and I love a good challenge. Plus I'm a quick learner. And I work well alone, or in a team!! also, I was a consultant with Apple and worked for them for six years. It was the best job I ever had.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
Conduent
Yukon
01.2019 - 05.2023
- My responsibilities consisted of helping people with their accounts or payments
Customer Service Representative
sitel
Norman
01.2018 - 08.2020
- My responsibilities were to help people with their bank accounts and talking with them about loans, etc.
- I was a consultant through Apple.
Self Employed Contractor
Self Employed Contractor
Hancock
12.2010 - 09.2016
- I worked with people that had computer problems or server problems and I helped all of my customers remotely!!
Customer Service Representative
convergys
Moore
01.2005 - 09.2007
- I worked the phones through DIRECTV.
Education
Forensic Psychology
University of Oklahoma
Norman, OK 12.2000 - 05.2008
Skills
- Great communication
- Excellent computer skills
- Customer service
- Computer skills
- Hospitality
- Communication skills
- Computer literacy
- Cash handling
- Delivery driver experience
- Writing skills
- Supervising experience
- Typing
- Account management
- Payment processing
- Technical support
- Software troubleshooting
- Customer relationship management
- Conflict resolution
- Process improvement
- Customer feedback analysis
- Effective communication
- Problem solving
- Time management
- Product knowledge
- Training and development
- Brand representation
- Positive and professional
- Problem-solving
- Money handling
- Active listening
- Dispute resolution
- Refund management
- Complaint resolution
- Creative problem solving
- Grammar
- Coordination
- Microsoft outlook
- Clerical support
- Filing
- Microsoft PowerPoint
- Verbal and written communication
- Medical terminology
- Multitasking and organization
- Service standard compliance
- Relationship building
- Refunds processing
- Order processing
- Customer consulting
- Call center operations
- Multi-task management
- Delivery scheduling
- Banking operations support
- Adaptive team player
- Call management
- Product and service solutions
- Multi-line phone talent
- De-escalation techniques
- Sales expertise
- Tracking complaints
- Quality assurance controls
- Cultural awareness
- Building rapport
- Tactful and diplomatic
- Problem resolution
- Customer relationship management (CRM)
- Researching
- Stress management
- Data entry
- Critical thinking
- Training development aptitude
- Record preparation
- Microsoft office expertise
- Spreadsheets
- Escalation management
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteTimeline
Customer Service Representative
Conduent
01.2019 - 05.2023
Customer Service Representative
sitel
01.2018 - 08.2020
Self Employed Contractor
Self Employed Contractor
12.2010 - 09.2016
Customer Service Representative
convergys
01.2005 - 09.2007
Forensic Psychology
University of Oklahoma
12.2000 - 05.2008