Martha Alondra Castillo
Oswego,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Language
Work History
Personal Loan Specialist
OneMain Financial Services
10.2016 - 10.2020
- Assisted customers with completing loan applications and other paperwork.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Explained very technical financial information to applicants in easy to understand language.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assessed loan portfolios for compliance with underwriting policies.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Teller
BMO Harris Bank
10.2015 - 10.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Teller
US Bank NA
12.2012 - 10.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Trained new hires on customer service policies and procedures.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Cross-sold credit cards, loans and other bank products.
Education
No Degree - Nursing
Northern Illinois University
Dekalb, ILHigh School Diploma -
De La Salle Institute
Chicago, IL05.2007
Skills
- Personal Sales
- Networking and Partnership Development
- Microsoft Office
- Client Interviews
- Financial Advisement
- Remote Video Conferencing
- Bank Product Marketing
- Customer Loyalty
- Strong Analytical and Problem-Solving Skills
- Office Equipment Proficiency
- Computer Proficiency
- Typing Proficiency
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Personal Loan Specialist
OneMain Financial Services
10.2016 - 10.2020
Teller
BMO Harris Bank
10.2015 - 10.2016
Teller
US Bank NA
12.2012 - 10.2015
No Degree - Nursing
Northern Illinois University
High School Diploma -
De La Salle Institute
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