David Mendoza
Springfield,VA
Summary
Customer-focused professional with a diverse background spanning automotive sales, hands-on vehicle technical service, and financial services as a Personal Loan Specialist and Collections Agent. Brings extensive experience in consultative sales, mechanical troubleshooting, account management, and regulatory compliance. Proven ability to assess client needs, recommend tailored solutions, resolve complex issues, and maintain accurate documentation while building strong, trust-based relationships.
Combines practical technical expertise with strong financial acumen and communication skills to deliver high-quality service and drive results. Recently earned an IT Technical Support certification, reflecting a long-standing passion for technology and expanding capabilities in troubleshooting, systems support, and technical problem resolution. Eager to leverage this multifaceted experience to contribute effectively within a dynamic, service-focused environment.
Overview
2
2
years of professional experience
Work History
Personal Loan Specialist
OneMain Financial
Springfield, Virginia
05.2025 - Current
- Guided customers through personal loan applications and addressed inquiries.
- Evaluated credit reports to assess loan eligibility for applicants.
- Explained loan terms and conditions clearly to clients.
- Performed verification of customer's employment status, income level, debt-to-income ratio, and other factors to ensure compliance with regulatory standards.
- Identified customer needs promptly and addressed inquiries efficiently.
- Educated clients on financial products and responsible borrowing practices.
- Collaborated with coworkers to achieve shared goals and resolve product-related issues.
- Developed innovative solutions that improved team performance and outcomes.
- Maintained accurate records of customer interactions and transactions.
Sales Representative
Farrish Chrysler Jeep Dodge Ram
Fairfax, VA
01.2025 - 05.2025
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Built relationships with potential buyers through targeted phone calls and personalized emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Informed customers about sales processes, warranty requirements, and service standards to enhance their purchasing experience.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
Service Porter
Sheehy Subaru
Springfield , VA
11.2023 - 01.2025
- Provides top-quality customer support by responding to customers' questions regarding the local area and company services.
- Greets customers entering the dealership showroom and directs them to the appropriate service personnel or department.
- Assisted customers with loading and unloading items from vehicles to enhance their service experience.
- Updates customers' service tickets with relevant vehicle and maintenance information.
- Secured vehicle keys in designated location, locked all vehicles in lots, and stored keys securely to maintain vehicle safety.
- Performs vehicle maintenance services, such as checking fluid levels, changing oil filters, and replacing windshield wipers.
- Collaborated with management, team leads, and team members to strengthen working relationships with internal and external clients.
- Selected over peers to gain hands-on experience working as an express technician, and training with flat-rate technicians.
Education
Some College (No Degree) - Information Technology
Northern Virginia Community College
Annandale, VASkills
- Results-driven professional with experience in automotive sales, vehicle technical service, and financial services (Personal Loan Specialist & Collections)
- Strong background in high-volume call centers, resolving complex customer inquiries with clear communication and efficiency
- Experienced in risk assessment, portfolio management, sales analysis, and regulatory compliance
- Skilled in consultative, solution-based sales to drive revenue and enhance client satisfaction
- Proficient in data management, accurate record-keeping, and MS Office (Word, Excel)
- IT Technical Support certified with strong troubleshooting, analytical, and problem-solving abilities
- Effective team player with excellent time management skills, consistently meeting targets in fast-paced environments
Timeline
Personal Loan Specialist
OneMain Financial
05.2025 - Current
Sales Representative
Farrish Chrysler Jeep Dodge Ram
01.2025 - 05.2025
Service Porter
Sheehy Subaru
11.2023 - 01.2025
Some College (No Degree) - Information Technology
Northern Virginia Community College