Martha Daniela Santiago
Wilsonville,Oregon
Summary
Experienced in leadership, team building, and strategic implementation. Skilled in multitasking and problem resolution. Committed to continuous learning and professional development. Known for delivering efficient service and meeting deadlines. Proficient in utilizing social media and communication platforms to build customer relationships. Demonstrated expertise in product knowledge and providing excellent customer service. Consistently displaying a positive attitude towards customers and resolving complaints.
Overview
18
18
years of professional experience
Work History
Sr In home Expert
AT&T
Portland, Oregon
11.2022 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Participated in ongoing training to enhance own job skills and knowledge
- Met deadlines while maintaining high-quality deliverables
- Experienced with social media and communications platforms
- Focused on learning new skills and staying updated with industry changes
- Demonstrated strong communication skills when interacting with customers to build relationships and ensure satisfaction
- Mentored junior sales representatives on best practices for prospecting, closing deals, and building long-lasting client relationships.
- Streamlined sales processes to improve efficiency and reduce time-to-close for new deals.
- Developed new business opportunities by identifying and targeting high-potential prospects.
Retail Sales Consultant
AT&T
Portland, Oregon
02.2022 - 10.2022
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
Retail Sales Consultant
AT&T
Johnson City, New York
11.2019 - 01.2022
- Engaged in friendly conversation with customer to better uncover individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Exceeded sales goals utilizing exemplary customer service skills.
Sales Associate
Macy's
Poughkeepsie, New York
10.2016 - 10.2019
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
- Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
Building Manager
Mount Madonna Center
Watsonville, California
10.2014 - 04.2015
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Inspected grounds and facilities to identify necessary repairs.
Translator
New Art Laboratories
Mexico City, Mexico
07.2012 - 07.2014
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Translated documents from English and French to Spanish
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
Makeup Artist
MAC Cosmetics
Mexico City
01.2007 - 08.2008
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Education
Teaching - Spanish as a second language
International House Mexico
Mexico City, Mexico01.2013
Translation and Interpretation - Language Interpretation And Translation
Universidad Tecnologica Americana
Mexico City, Mexico07.2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Flexible and adaptable
- Computer skills
Accomplishments
- Supervised team of 13
staff members.
- Exceeded monthly quota
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Sr In home Expert
AT&T
11.2022 - 12.2024
Retail Sales Consultant
AT&T
02.2022 - 10.2022
Retail Sales Consultant
AT&T
11.2019 - 01.2022
Sales Associate
Macy's
10.2016 - 10.2019
Building Manager
Mount Madonna Center
10.2014 - 04.2015
Translator
New Art Laboratories
07.2012 - 07.2014
Makeup Artist
MAC Cosmetics
01.2007 - 08.2008
Teaching - Spanish as a second language
International House Mexico
Translation and Interpretation - Language Interpretation And Translation
Universidad Tecnologica Americana