Jayme Pilcher
Ankeny,IA
Summary
Dynamic retail leader with extensive experience at Verizon, excelling in sales management and team training. Proven track record in enhancing customer engagement and streamlining operations, resulting in improved store efficiency. Skilled in performance analysis and inventory control, fostering a culture of high-quality service and continuous improvement.
Overview
20
20
years of professional experience
Work History
Sr In Home Expert
AT&T
05.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Sr Retail Manger
Verizon
12.2023 - 12.2025
- Developed and implemented strategic sales initiatives to enhance team performance and customer engagement.
- Led cross-functional teams to streamline operational processes, improving overall store efficiency.
- Analyzed retail metrics to drive informed decision-making on inventory management and product placement.
- Trained and mentored staff, fostering a culture of continuous improvement and high-quality customer service.
- Monitored daily operations, addressing challenges proactively to maintain high standards of service.
- Streamlined inventory management processes for accurate stock control and minimized loss due to shrinkage.
Assistant Manager
Verizon
04.2022 - 12.2023
- Assisted in managing daily operations to enhance customer service and drive sales growth.
- Developed training materials and facilitated onboarding for new employees to improve team performance.
- Analyzed sales data to identify trends, enhancing inventory management and product availability.
- Collaborated with cross-functional teams to implement promotional strategies that increased customer engagement.
- Resolved customer inquiries and escalated issues promptly, maintaining high satisfaction levels consistently.
Advertising Specialist
Hy-Vee
11.2021 - 03.2022
- Developed, proofread, and edited copy for adherence to brand standards and voice.
- Coordinated printed material requirements for operational departments, promotions, special events, and private parties.
Assistant Store Director
Hy-Vee
07.2013 - 11.2021
- Coordinated daily operations to ensure optimal store performance and customer satisfaction.
- Developed training programs for staff, enhancing team productivity and service quality.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Analyzed sales data to identify trends, driving strategic merchandising decisions.
- Managed scheduling and payroll processes, ensuring compliance with labor regulations.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
- Supervised employees and different store departments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Hy-Vee
10.2006 - 07.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated ability to excel in both independent and collaborative team settings.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Van Meter Jr Sr High
Van Meter, IA5 2005
Skills
- Sales management
- Performance analysis
- Customer service
- Leadership development
- Staff management
- Inventory control
- Employee scheduling
- Team training and development
- Store operations
Timeline
Sr In Home Expert
AT&T
05.2026 - Current
Sr Retail Manger
Verizon
12.2023 - 12.2025
Assistant Manager
Verizon
04.2022 - 12.2023
Advertising Specialist
Hy-Vee
11.2021 - 03.2022
Assistant Store Director
Hy-Vee
07.2013 - 11.2021
Assistant Manager
Hy-Vee
10.2006 - 07.2013
High School Diploma -
Van Meter Jr Sr High