Martha E. Cubilete Reyes
Miami,FL
Summary
Seasoned Housekeeping Supervisor with a proven track record at The Villa Casa Casuarina, excelling in guest service and support through meticulous attention to detail. Spearheaded team training, significantly enhancing service quality. Demonstrated expertise in work planning and problem-solving, achieving top room inspection scores. Skilled in both team collaboration and efficient time management, consistently ensuring guest satisfaction and operational excellence.
Hardworking Housekeeping bringing 8 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment.
As hospitality professional, skilled in maintaining cleanliness and order in guest rooms. Known for delivering quality service and ensuring customer satisfaction through meticulous attention to detail. Reliable team collaborator with focus on achieving results and adapting to changing needs.
Overview
8
8
years of professional experience
Work History
Housekeeping Room Attendant
Loews Miami Beach Hotel
10.2021 - 05.2024
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Housekeeping Supervisor
The Villa Casa Casuarina
01.2018 - 03.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
Housekeeping Room Attendant
Grand Beach Hotel Surfside
05.2016 - 01.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Education
Practicas Apropiadas Para Bebés Y Niños Pequeños
Miami Dade Collage
Associate of Arts - Cosmetology
Beauty Academy of South Florida
6760 Coral Way Miami FL 3315512-2025
High School Diploma -
Barbara Goleman Senior High School
14100 NW 89th Ave #1384, Miami Lakes, FL 3301808-2015
Skills
- Attention to detail
- Guest service and support
- Teamwork and collaboration
- Problem-solving
- Work planning and organization
- Time management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Housekeeping Room Attendant
Loews Miami Beach Hotel
10.2021 - 05.2024
Housekeeping Supervisor
The Villa Casa Casuarina
01.2018 - 03.2020
Housekeeping Room Attendant
Grand Beach Hotel Surfside
05.2016 - 01.2018
Practicas Apropiadas Para Bebés Y Niños Pequeños
Miami Dade Collage
Associate of Arts - Cosmetology
Beauty Academy of South Florida
High School Diploma -
Barbara Goleman Senior High School
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