Martha E de Santiago
Hillsboro,OR
Summary
I'm currently looking for a full/part time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.
Overview
8
8
years of professional experience
Work History
Service and Production Administrator
Carlson Roofing Company Inc.
Hillsboro, OR
04.2021 - Current
- Interact professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Establish and enforce procedures and work standards, promoting team performance and safety.
- Create work crew schedules and delegated assignments.
- Maintain accurate department and customer records.
- Monitor dispatch board and adjusted call priorities regularly based on caller needs.
- Keep detailed and updated records of calls in physical and electronic databases.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Processed and sent invoices, adjustments and credit memos to customers.
Restaurant Server/Bartender
Allan's Mexican Restaurant
Portland , OR
02.2020 - 07.2022
- Provide exceptional service by greeting and serving customers in a timely, friendly manner.
- Prepared and served drinks and deliver food orders in high-volume environment.
Administrative Services Coordinator
Volkswagen Credit
Hillsboro, OR
09.2020 - 04.2021
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Monitored office inventory to maintain adequate supply levels and order products.
- Processed daily incoming and outgoing mail from USPS, FedEx UPS and other providers. Including Sorting and distribution of all mail to each department in an accurate and timely manner.
- Responsible for sending about 30 - 100 Notice of Sale certified letters daily and logging incoming check and forward to correct department for processing.
Bilingual Administrative Assistant
The Standard Insurance Company
Hillsboro, OR
01.2019 - 12.2019
- Initiated FMLA ( Federal Medical Leave Act ) Leave of absence and STD (Short Term Disability ) claims for multiple employers .
- Obtained pertinent information for claims
- Transferred calls to appropriate department
- Faxed medical documentation to doctor's office.
Bilingual Customer Service Rep
Genesis Financial Solutions
Beaverton, OR
09.2017 - 03.2018
- Handle both inbound and outbound phone calls to help customers process payments and some collections.
CNA
Pine Ridge/Cedar Crest Alzheimer's Care Center
Spokane, WA
5 2014 - 03.2016
- Personal Care and Assistance to Patients in their Daily Activities.
- Take and record Vital signs
Education
CNA
High School Diploma -
Aloha High School
Oregon- Notary
Skills
- Energetic work attitude
- Computer knowledge/ MS Word, Excel and Outlook, 10 key
- Bilingual Spanish and English
- Organizational skills
- Effective multi-tasker
- 10 years of Costumer Service
- Data entry
Timeline
Service and Production Administrator
Carlson Roofing Company Inc.
04.2021 - Current
Administrative Services Coordinator
Volkswagen Credit
09.2020 - 04.2021
Restaurant Server/Bartender
Allan's Mexican Restaurant
02.2020 - 07.2022
Bilingual Administrative Assistant
The Standard Insurance Company
01.2019 - 12.2019
Bilingual Customer Service Rep
Genesis Financial Solutions
09.2017 - 03.2018
CNA
Pine Ridge/Cedar Crest Alzheimer's Care Center
5 2014 - 03.2016
CNA
High School Diploma -
Aloha High School
Oregon- Notary